Inside Sales Specialist (Full-time)

Inside Sales Representative
Permanent Full-Time (On-Site)
As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service. As well as laying the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering the orders in the system, and relaying vital information to operations team members. Doman’s sales force is comprised of Inside Sales Representatives, Commodity Traders, and Account Managers.
The Inside Sales Representative takes on a generalist function and is comfortable selling engineered wood products, siding, decking, railing, as well as all other building material product lines. The ISR also can increase sales revenue, order by order.
Our customers range in size from small independent lumber yards to regional building material dealers, national home improvement chains, and industrial and OEM customers.

Along with the Account Managers / Sales Specialists and Commodity Traders, the ISRs maintain and grow existing customer relationships.
Inbound Calls and Sales Orders
Promptly answer customer phone calls for orders, quotes, and inquiries.
Determine customer requirements and secure the maximum invoice value for the order.
In some regions, partner with Account Managers to manage customer relationships.
Outbound Phone Calls

• Utilize call planning process to place outbound phone calls to customers to promote and sell Doman products and sell promotion programs.
• Purposes of outbound calls are to fill delivery trucks, follow up on orders and offer sales promotions. Sales

Excellent customer service skills on the phone
Demonstrated ability to anticipate customer needs
Comfortable with conducting outbound phone calls to existing customers
Technical
Able to quickly learn technical information specific to the building industry
Working knowledge of wood frame residential construction is an asset
Very comfortable with Excel, Word, and Outlook; good keyboarding skills and computer skills
Excellent English communication skills at a capacity to influence sales over the phone
High school graduation is a requirement
Formal sales training is desirable

Base salary (no commissioned sales)
Annual incentive plan based on company performance
Group pension plan with employer matching contributions
Purchase Doman Building Materials Group Ltd. Scholarships for children
Employee referral bonus
Permanent, full-time

Monday to Friday
~Doman does not use artificial intelligence (AI) to screen, assess, and select candidates.
Doman welcomes and encourages applications from people with disabilities.