technical support specialist - wholesale trade

Overview

Languages

French

Education

• College/CEGEP

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment

• Business

Responsibilities

Tasks

• Estimate costs of installing equipment
• Oversee the preparation of sales and orders
• Promote sales to existing clients
• Read blueprints to determine dimensions of structure or system and material requirements
• Identify and solicit potential clients
• Assess client’s needs and resources to recommend the appropriate goods or services
• Develop reports and proposals to illustrate benefits from use of good or service
• Deliver sales presentations
• Represent companies that export and import products or services to and from foreign countries
• Conduct sales transactions
• Use sales forecasting software
• Conduct sales transactions through Internet-based electronic commerce
• Provide input into product design where goods or services must be tailored to suit client's needs
• Consult with clients after sale to provide ongoing support
• Reach to clients after sale or signed contracts to provide ongoing support
• Review and adapt information regarding product innovations, competitors and market conditions
• Train customers' staff in the operation and maintenance of equipment
• Provide clients with presentations on the benefits and uses of goods or services
• Resolve product and service related problems
• Troubleshoot problems related to equipment
• Advertise and/or promote products, sales or services
• Provide customer service
• Supervise activities of other technical sales specialists

Experience and specialization

Type of product

• Industrial supplies

Area of work experience

• Aircraft/aerospace manufacturing