Assistant Store Manager at Shop Makers - Cornwall

Shop Makers is home for Handmade and Local in Canada!

This is an exciting opportunity to join the growing team at Shop Makers! Be a part of our unique retail model where local artisans rent a shelf space in our stores, and in exchange, they keep 100% of their sales! If you’re passionate about shopping local, you’ve come to the right place.

Shop Makers is looking for an Assistant Store Manager . We are looking for applicants who value what we value – a memorable customer experience and community connections. This is an opportunity for you to take on exciting responsibilities, build on your already strong skill set and help us achieve our goals.

Our goal is to foster an inclusive, equal-opportunity workplace representative of our diverse customers and makers. We believe that employing people with different backgrounds, perspectives, and skills not only creates a better employee experience, but makes for a more successful organization.

WHO WE ARE LOOKING FOR

• Enthusiastic, friendly, creative, and passionate about customer service
• Energized by a fast-paced workplace
• Enjoy taking initiative and working independently
• Highly dependable
• Reliable means of transportation to our Cornwall location
• Inspired to create meaningful connections with customers, makers and the community

RESPONSIBILITIES AND DUTIES

• Assisting our Makers with merchandising, move ins / outs, providing feedback & support in person and via email, and helping them succeed!
• Assisting the Store Manager with recruitment and onboarding of new makers, assisting them during their move in, and data entry/updates to keep track of all makers in store
• Assisting the Store Manager is hiring and training of new team members & scheduling in order to ensure the store is fully staffed at all times
• Welcoming, engaging and connecting with our customers in-store and by email
• Learning about makers’ products and sharing your expertise with customers
• Resolving issues effectively at store level in a timely and positive manner
• Processing point of sale transactions quickly and accurately
• Staying current, understanding and communicating Shop Makers’ policies as well as the wide range of services and events offered
• Ensuring the store is visually appealing and fulfills company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays

RETAIL SALES SKILLS AND QUALIFICATIONS

• High school diploma, GED, or equivalent
• Knowledge of customer service principles and processes
• 2+ year experience in sales, retail, or customer service environments
• Business administration proficiency a plus
• Experience in team leadership & facilitation of work

PERKS

• End of year bonus tied to store sales performance
• Easy going and positive work environment
• Starting pay $21/hr

FLEXIBLE SCHEDULE PROVIDED

• One weekend availability day required
• Flexible 6-8 hour shifts

JOB TYPE & LOCATION

Job Types: Full-time, Permanent, Casual

Pay: $21.00 per hour

Work Location: In person

Makers offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

Note: if you require assistance or accommodation please let us know.