Information Specialist

Job Title: Information Specialist – Safety Branch (Call Centre) Hiring in Dartmouth, NS

Location: Onsite – Dartmouth, NS

Duration: Contract (July 6th, 2026 – September 11th, 2026) (with potential of extension_

Working Hours: Monday to Friday, 8:30 AM – 4:30 PM

Pay Rate: $20.00 per hour

Number of positions: 2

About the Opportunity

Our client, a well-established and reputable public-sector organization, is seeking Information Specialists (Call Centre Agents) to support its Safety Branch operations. This is an excellent opportunity for individuals who are passionate about public service and thrive in a structured, fast-paced environment.

The selected candidates will play a key role in supporting a high-volume public information line, ensuring inquiries are handled efficiently and contributing to the community's overall safety and well-being.

Key Responsibilities

• Manage incoming calls professionally and respond to inquiries from employers, stakeholders, and the general public
• Provide accurate, clear, and timely information related to workplace safety
• Assess, triage, and prioritize calls, including identifying reports of urgent or imminent workplace hazards
• Escalate critical issues in accordance with established protocols
• Maintain detailed and accurate records of all interactions
• Uphold confidentiality and ensure data integrity at all times
• Collaborate with internal teams to support service delivery and meet performance expectations

Qualifications & Experience

• Prior experience in a call centre, customer service, or client-facing role is strongly preferred
• Strong verbal communication and active listening skills
• Ability to exercise sound judgment when prioritizing and escalating calls
• Comfortable handling sensitive or high-pressure situations with professionalism
• Proficiency in computer systems and data entry
• Excellent organizational skills and attention to detail
• Ability to work independently while contributing to a team environment

Interested?

If interested, please apply to the job posting directly or send your resume to ***email_hidden*** or Voir email sur ca.workus.org for immediate consideration.