Records and Information Clerk

Career Opportunities: Records and Information Clerk (13927)

Requisition ID 13927-Posted 10/23/2026- Human Resources (20000040)- HR Strategy And Client Services (30000068)- Job Opportunity

Requisition ID: 13927
Number of Vacancies: 1
Department: Human Resources (20000040) - HR Strategy And Client Services (30000068)
Salary Information: $51,487.80 - $64,337.00
Pay Scale Group: 03SA (CAN/S/H/03SA)
Employment Type: Regular (On-site)
New or Existing Vacancy : Existing

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: October 23, 2026
Last Day to Apply: October 30, 2026
Reports to: Human Resources Office Coordinator

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

We are looking for a Records and Information Clerk to join our Human Resources Department!

What You Will Do

Reporting to the Human Resources Office Coordinator, the incumbent is responsible for performing a variety of clerical, records management, and administrative support duties to ensure the efficient and effective operation of the Human Resources Department. The incumbent maintains employee records, supports document retention, retrieval, and digitization activities, coordinates the secure handling of confidential information, responds to inquiries from internal stakeholders, and provides administrative support in accordance with legislative, corporate, and operational requirements.

What Qualifications Do You Bring?

• Post-secondary education in a relevant discipline, combined with several years of relevant experience or a combination of education, training and experience deemed to be equivalent
• Sound knowledge of modern office practices, procedures and equipment.
• Proficiency in the use of a personal computer and software applications relevant to the work.
• Must possess excellent keyboarding and typing skills including a good knowledge of grammar, punctuation and spelling.
• Detail-oriented, good interpersonal, oral and written communication skills for dealing with large volume of callers and requests, while maintaining a pleasant and courteous manner.
• Demonstrated organizational and co-ordination skills and proven customer service skills
• Applicable knowledge on procedures relating to the Municipal Freedom of Information and Protection of Privacy Act
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and related orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

What Skills Do You Bring?

• Apply analytical skills
• Communicate in a variety of mediums
• Create, document, and manage information and records
• Demonstrate knowledge of the industry and / or sector
• Use office technology, software and applications

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.

One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.

A comprehensive package that covers health, dental, vision and more.

Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.