WAH Customer Service Agent

Overview

Join to apply for the WAH Customer Service Agent role at MCI

Remote Work-at-Home | Canada

Full-Time • Hourly

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring Work-at-Home (WAH) Customer Service Agents to provide friendly and efficient support to customers from a remote location. This role is perfect for individuals who are empathetic, patient, and enjoy solving problems while working independently.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions.
• Meet performance metrics including response time and customer satisfaction.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet workspace.

Additional Requirements

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Benefits & Compensation

• Paid Time Off: PTO and paid holidays.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Opportunities for internal promotions.
• Paid Training: Learn new skills while earning a paycheck.
• Engaging Work Environment: Team-oriented culture that fosters collaboration.
• Casual Dress Code: Comfortable work attire.

Work Environment

This job operates in a professional office environment. While performing duties, the employee will be largely sedentary and will use a computer and telephone headset. Occasional movement and lifting up to 40 pounds may be required.

Equal Opportunity

Equity and inclusion are core to MCI. MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications, free from discrimination. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.