Senior Technical Support Specialist - Amazon Connect
TD
Drive innovation at TD as a Senior Technical Support Specialist, enhancing customer interactions in contact centers using Amazon Connect in Montréal. Bring your technical knowledge to address complex support queries and training initiatives. In this senior role, you will tackle intricate technical challenges and ensure that customers receive exceptional support through Amazon Connect’s capabilities. Your expertise will guide the onboarding of new requests while collaborating across teams to facilitate effective solutions. This position requires multitasking and organizational skills in a fast-paced setting. Key Responsibilities:
- Address technical issues related to Amazon Connect services
- Conduct training sessions for team knowledge enhancement
- Collaborate with various teams for issue resolution
- Maintain, define, and update support processes
- Utilize analytics for real-time reporting and insights
- 5+ years in contact center technical support
- Strong understanding of Amazon Connect and AWS services
- Excellent problem-solving and communication skills
- Ability to manage multiple tasks effectively
- Deep knowledge of networking and software applications
Vacancy posted 8 days ago
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