Complaints Intake Administrator

Job Responsibility:

Why Join Nishnawbe Aski Police Service (NAPS)?

Employing over 230 uniform officers and 40 full-time civilians, NAPS is the largest First Nations police service in Canada and the 2nd largest First Nations police service in North America. NAPS polices 34 communities across the NAN territory which encompasses nearly 2/3 of the Province of Ontario. Not only does NAPS have its own operational plane, but its salaries and benefits are consistent with the top 10 police services in Ontario.

The Nishnawbe Aski Police Service requires one (1) Complaints Intake Administrator - PSB Services based in Thunder Bay, ON, at General Headquarters. This is a full-time position and will work Monday to Friday, 35 hours per week.

The successful applicant will receive, process and enter all incoming internal and external complaints, entering into a database for all internal and public complaints pursuant to the Community Safety and Policing Act. The successful candidate will be responsible for assessing the information, identifying and categorizing the allegations of misconduct within the defined categories of the Community Safety and Policing Act 2019, and prepare summary reports, receive and preserve evidence relating to complaints.

Mandatory Requirements

• 1-2 years of relevant experience relating to the role
• Ability to pass NAPS security clearance and background check

Qualifications

• Post-secondary education relating to the role (experience will be assessed in the absence of post secondary education).
• Demonstrated knowledge of procedures to relevant sections of the Community Safety and Policing Act 2019 relating to the Public Complaints system, relevant NAPS policies (e.g. Public and Internal Complaints system), Special Investigations Unit Act 2019, Human Rights Code, and Respectful
• Workplace Policies in order to process a complaint and respond to enquiries.
• Knowledge of and skill in the use of computer applications (e.g. Microsoft Word, Explorer, Outlook, Excel, (RMS NICHE) to prepare written correspondence.
• Demonstrated written communication skills to prepare complaint summaries in a clear, concise and accurate manner.
• Analytical skills to determine the scope of and respond to a wide variety of correspondence received from the public, research and prepare responses for signature by senior NAPS management, identify allegations of misconduct; and work within the established legislative guidelines.

Interested applicants may submit a hiring package which includes the following:

• Covering letter detailing interest in noted position;
• Resume detailing your career, experiences, knowledge, skills and abilities as it relates to the Complaints Intake Administrator

Please submit both documents as a single PDF file with your first and last name as the name of the file.

Closing date for applications is Tuesday, April 14, at 16:00. Please indicate GHQ-05-25 in the subject line of your email.

Nishnawbe Aski Police Service is committed to the Accessibility for Ontarians with Disability Act. If you require accommodation for any stage of the hiring process, please let us know.

We thank everyone for their interest in the position, however, only those chosen for an interview will be contacted.

Job Type: Full-time

Pay: $70,015.40-$82,027.40 per year

Work Location: In person