Commercial Insurance Advisor - IBU Service team

We are looking for a Commercial Insurance Advisor to join our Commercial IBU Service team at BrokerLink.

Pay at BrokerLink

Pay at BrokerLink is about much more than just salary.

Benefits

• Flexible work arrangements
• Multiple benefits to support physical and mental wellbeing, including a Wellness account and much more
• Share plan & other savings

Salary Range (but Not Limited To)

48,300 - 59,100 (based on a 35-hour workweek).

Incentive Plan

Commissions & other performance incentives: Expected, but not limited payout potential of 10-15% of salary (subject to personal and team performance). Additionally, our incentive programs and Employee Share Purchase Plan (ESPP) allow BrokerLink to match a portion of your contributions.

About The Role

As a Commercial Insurance Advisor on our Independent Business Unit (IBU) - Service team, you’ll build trusted relationships with small business clients and tailor insurance coverage to protect what matters most. You’ll consistently find new ways to generate leads and referrals to build and maintain a strong pipeline of prospects, while also handling inbound calls from our commercial clientele.

In this role, you will provide expert advice, offer solutions, respond to inquiries, and upsell and cross-sell commercial insurance products—helping customers find insurance solutions that meet their needs. You will foster a climate of trust and deliver excellent, timely customer service.

Motivated, sales-oriented, with a passion for exceptional customer experience, retention and growth, we’d love to hear from you!

Your work schedule: 35 hours a week, Monday to Friday.

What You’ll Do Here

• Provide front-line Commercial Insurance sales and customer service for small businesses.
• Service ongoing client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals.
• Quote and sell new policies/write new business to existing or new clients, and retain existing book of business through inbound and outbound calls, introductory letters and walk-in clients.
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals.
• Contact Underwriters and Adjusters to discuss guidelines and policies.
• Keep current on underwriting rules and workflow processes, and actively participate in training initiatives.
• Process Account Receivable activities.
• Participate in community marketing initiatives.
• Provide guidance and assistance as requested.

What You Bring To The Table

• Strong customer service, sales, and/or call center experience.
• AIC General Insurance Licence Level 1 is required (or willingness to obtain it); Insurance designation (CAIB, CIP, FCIP or AIIC) an asset.
• Previous P&C Insurance experience is a definite asset.
• Excellent customer service skills; customer-focused and able to resolve conflicts effectively.
• Proven ability to manage multiple priorities successfully.
• Effective verbal and written communication skills.
• Accountable, goal-oriented and proactive.
• Ability to work as part of a team as well as independently in a fast-paced environment.

This position will fill an essential role in our team.

Equal Opportunity and Accessibility

We are an equal opportunity employer.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including, but not limited to, employer-specific closed work permits or any other immigration status. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.