bilingual service coordinator, cpdi.

Reporting to the Area Manager or Supervisor, this role acts as the business liaison between product lines, field service representatives (technicians/engineers), and the customer during the execution of regional project orders.

Position: Bilingual Service Coordinator, CPDI
Competitive Salary
Location: Toronto, ON
Onsite role
3 month contract (Potential of extension/Conversion)

Advantages
- Full time hours
- Salary: $35/h
- 3 month contract (possibility of extension based on volume and performance)
- Working for Well known company

Responsibilities
Act as a customer advocate by conveying the appropriate level of urgency to operational contacts and escalating issues to management when necessary.

Develop and maintain relationships with internal and external customers within the assigned territory or vertical segment.

Adopt and assist in the deployment of all corporate initiatives, such as Lean (e.g., 5S), MESH, and EBS.

Work with the team to achieve continuous improvement goals, particularly regarding productivity, quality, and safety.

Promote proactive project management through accurate and timely communication with internal partners (field service technicians, contracts team) and external customers regarding schedule status, expediting, change orders, logistics, and financial order management.

Work in compliance with occupational health and safety laws and regulations. Participate in departmental lean manufacturing initiatives by utilizing Lean tools and philosophies:

Identify improvements for workstations and departmental layout

Identify cost-saving opportunities for the facility

Identify opportunities to improve continuous flow

Reduce material handling

Improve overall efficiency and product quality

Maintain Lean awareness through visual and verbal communication

Coordinate with Lean associates in an ongoing effort to sustain Lean progress

Manage daily phone and email activities; provide guidance, solutions, and updates, including backup support for colleagues as needed

Demonstrate proficiency in proactively supporting complex orders

Qualifications
Minimum qualifications:

High school diploma

Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis

Minimum of two (2) years of customer service experience

Legally authorized to work in Canada without company sponsorship

Preferred qualifications:

College diploma or university degree

4 years of experience in customer service or project management

Knowledge of electrical power distribution equipment and control products

Experience with the Microsoft Office suite, including Outlook, Word, Excel, PowerPoint, and SharePoint

Position criteria:

Strong customer focus and interpersonal skills (written and verbal communication)

Exceptional organizational and project management skills to handle high transaction volumes (orders, emails, phone calls)

Solid computer skills, including strong typing proficiency

Proficiency in creative problem-solving, conflict management, and prioritization

Summary
If you have experience in a professional corporative environment and you are interested in the Bilingual Service Coordinator, CPDI role in Toronto, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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