Operations Team Leader

POSITION SUMMARYScw’exmx Child and Family Services Society (The Society) is seeking a skilled, organized, and service-oriented leader to serve as the Operations Team Leader.
Reporting to the Operations Manager, this role provides day-to-day leadership, coordination, and oversight of operational functions that support the delivery of services across The Society. The Operations Team Leader is responsible for ensuring the stability, safety, and effectiveness of facilities, fleet operations, security, emergency preparedness, and administrative support services while fostering a healthy and productive work environment for staff.
This position plays a critical role in ensuring staff have safe, functional, and well-supported workplaces so they can focus on delivering quality services to children, families, and communities. The Operations Team Leader provides supervision and support to Operations Coordinators, Security personnel, and the Vehicle Maintenance Worker, while coordinating vendors, contractors, community partners, and operational resources.
The Operations Team Leader contributes to The Society's strategic direction by supporting Infrastructure Alignment and operational excellence, while upholding the organization's commitments to Culture of Caring and Growing Our People. Through culturally informed leadership, this position embeds nłeʔkepmx and syilx values into daily operations, workplace culture, and community relationships.
OVERVIEW OF DUTIES & RESPONSIBILITIES
Provide day-to-day leadership, supervision, coaching, and operational support to Operations Coordinators, Security personnel, and the Vehicle Maintenance Worker.
Coordinate and oversee daily operational activities including facilities, fleet, security, access control, utilities, workplace safety, and administrative support functions.
Ensure offices, facilities, and program spaces remain safe, functional, clean, and culturally respectful environments for staff, families, and visitors.
Lead operational responses to urgent situations, service disruptions, facility emergencies, and workplace safety concerns.
Oversee fleet operations including vehicle registration, maintenance, insurance, repairs, usage monitoring, and compliance requirements.
Coordinate contractors, vendors, and service providers to support facility maintenance, repairs, security systems, fire safety compliance, and operational infrastructure.
Support emergency response and Emergency Operations Centre (EOC) activities, including logistics, transportation, accommodations, equipment, and operational coordination.
Maintain accurate operational records, safety documentation, fleet records, contractor information, and key/access management systems.
Promote compliance with FOIPPA, Occupational Health & Safety requirements, organizational policies, procedures, and emergency management standards.
Foster collaborative relationships with community partners, service providers, Elders, Knowledge Keepers, contractors, and internal teams to support effective and culturally safe operations.
JOB REQUIREMENTS
Strong knowledge of facilities operations, fleet management, workplace safety practices, and operational service delivery.
Demonstrated ability to coordinate multiple operational priorities, projects, contractors, and service providers simultaneously.
Sensitivity to the historical and ongoing impacts of colonization and the ability to incorporate cultural safety and Indigenous values into operational leadership.
Strong interpersonal, communication, conflict resolution, and relationship-building skills.
Demonstrated ability to coach, support, and motivate staff while fostering accountability and positive workplace culture.
Strong organizational, documentation, and problem-solving skills, with attention to detail and operational compliance requirements.
Ability to respond effectively to emergencies, crises, and rapidly changing operational demands.
Must be able to obtain and maintain a clear Criminal Record Check and Ministry of Children and Family Development (MCFD) Prior Contact Check.
Must possess and maintain a valid Class 5 BC Driver's Licence and provide a current driver's abstract.
Availability to participate in after-hours operational response, emergency situations, and travel to Member Communities as required.
EDUCATION & EXPERIENCE
Diploma in Building Management, Project Management, Business Administration, Facilities Management, or a related field, or an equivalent combination of education and experience.
Minimum three (3) years of progressive experience in operations management, facilities management, or a related operational leadership role.
Demonstrated experience leading or coordinating operational teams, contractors, vendors, and service providers.
Experience managing facilities, fleet operations, safety programs, security systems, or operational infrastructure.
Experience supporting emergency preparedness, crisis response, or business continuity activities is considered an asset.
Previous supervisory, team lead, or people leadership experience is considered an asset.
Demonstrated ability to manage competing priorities in a fast-paced and service-oriented environment.
Experience working with Indigenous communities, organizations, or service providers is considered an asset.
Demonstrated knowledge and professional or personal practice of nłeʔkepmx and syilx traditional values, cultural practices, and protocols is an asset.
MINIMUM REQUIRED COMPETENCIESIndigenous Knowledge: Applied knowledge of nłeʔkepmx and syilx traditional values, protocols, culture, and language;
sensitivity to the historical and systemic impacts on Indigenous families and communities from intergenerational trauma.Critical Thinking: Analytical, methodical, and fact-based decision making with a capacity for creative problem solving and consideration of diverse perspectives.Business and Strategic Acumen: Proficient in operational planning, resource management, and strategic concepts in application to The Society.Communication: Strong facilitation, presentation, and professional communication skills with the ability to engage effectively with diverse audiences.Motivation: Self-motivated, dependable, and capable of effectively motivating others while maintaining high productivity and accountability.Time Management: Highly organized, able to prioritize competing priorities, manage deadlines, coordinate resources, and support operational efficiency.Conflict Resolution: Anticipates, addresses, and resolves workplace and operational conflicts while fostering a respectful and collaborative environment.Leadership & Relationship Building: Builds trust, develops positive working relationships, and supports team success through coaching, collaboration, and service-oriented leadership.
The Society is committed to providing fair and equitable compensation that reflects a candidate's education, experience, skills, and overall qualifications. Most successful candidates can expect to be placed between the minimum and midpoint of the salary range at the time of hire.
Placement above the midpoint may be considered for candidates who bring significant directly related experience, specialized expertise, and a demonstrated ability to perform all core aspects of the role with minimal orientation or training.
The maximum of the salary range is generally reserved for candidates who closely match or exceed all preferred qualifications, possess extensive relevant experience, demonstrate exceptional competency in the position's key responsibilities, and can make an immediate contribution at a highly proficient level.
Salary placement decisions are made in a manner that supports internal equity, market competitiveness, and The Society's compensation philosophy.
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