Director Member Services & Innovation

Bow Valley Square 2205-5th Avenue S.W., Suite 2200Calgary, AB T2P2V7, CAN
As a self-regulatory organization, our mission is to promote healthy capital markets by regulating fairly and effectively so that investors are protected and confident investing in their futures. At the Canadian Investment Regulatory Organization (CIRO), we are committed to setting high regulatory standards for the investment industry, safeguarding investors, and supporting the integrity of Canada's capital markets. Join a growing team and contribute to the dynamic and complex world of Canadian capital markets.About this Opportunity
Reporting to the VP, Strategy & Innovation, and Member Services, the Director, Innovation is responsible for the development and execution of CIRO's initiatives to support transformation and innovation in the Canadian investment industry and assist CIRO and member firms in identifying and managing emerging risks and trends. The Director is responsible for the management and delivery of InnovateSafe, CIRO's regulatory innovation program, and for supporting responsible pathways for testing and advancing novel ideas.The Director also leads CIRO'sAI & Automation Centre of Excellence, supporting the responsible, scalable and value-driven adoption of AI and automation across the organization.The Director is expected to bring a curious, solutions-oriented and forward-looking mindset to the role, actively engaging with firms and other stakeholders, challenging conventional approaches where appropriate, and looking for responsible ways to enable innovation. The role requires comfort operating in areas where the regulatory answer may not yet be clear and an ability to find practical pathways forward.Core Responsibilities:
Leadership and team managementManage a team of individual contributors, providing guidance, mentoring, and fostering a collaborative, accountable, curious, and innovative work environmentManage the day-to-day activities, workflow and projects of the Member Services and Innovation teamManage team members’ compliance with departmental policies and procedures, KPIs, security protocols, code of conductCollaborate with cross-functional teams to understand business needs, bringing together different perspectives, and developing practical solutions to complex or novel issuesKeep up to date with CIRO Rules, industry processes, practices and securities laws, as well as with emerging technologies, business models and industry developmentsDevelop and execute CIRO's Innovation mandate, projects, and annual priorities, working with internal and external stakeholdersLead and manage InnovateSafe, including the assessment and advancement of novel proposals, development of testing approaches and conditions, ongoing oversight of tests, and coordination with internal and external stakeholdersEngage proactively with Members, innovators, regulators and other stakeholders to understand emerging ideas, technologies, business models and barriers to innovationNavigate regulatory uncertainty and identify practical pathways where existing rules or regulatory frameworks may not have contemplated a new technology, product or business modelIdentify and evaluate existing and emerging risks and issues impacting Members, investors and the capital markets, and provide solutions to help address these risks and identify opportunities arising from industry transformationPerform research and analysis on new areas of potential industry innovation, as well as relevant regulatory and industry developments and transformation, to understand impact and risks and translate findings into actionable recommendationsMonitor and identify market and industry trends and best practices to identify opportunities and potential disruption that may impact CIRO and membersMeasure innovation impact through partnering in the development of KPI's and communication mechanisms to share learnings, requirements and realized valueAI & Automation Centre of ExcellenceLead CIRO's AI & Automation Centre of Excellence (COE) and own its roadmap, operating model and evolution as adoption matures across the organization.Oversee the COE's centralized approach tointake, prioritization, risk screening and oversight routingof AI and automation use casesIdentify and help advance high-value opportunities to use AI and automation to improve CIRO's effectiveness, efficiency and ways of workingMonitor adoption and outcomes and provide leadership with visibility into demand, implementation, risks, benefits and realized valueContinuously evolve the COE's approach as CIRO's capabilities, technologies and adoption matureWhat You Bring:
Must-haves:
Minimum 10 years’ relevant work experience in the investment industry and/or investment regulation, including strategic development and management of organization-wide regulatory initiativesBachelor’s degree in a related fieldStrong understanding of technology and infrastructure concepts including both foundational systems and emerging, transformational technologies —such as artificial intelligence (AI), cloud and edge computing, digital assets, blockchain, and distributed ledger technologies—with the ability to assess their practical applications, associated risks, and potential implications for the investment industryDemonstrated experience establishing, leading or maturing Centre of Excellence models, with a track record of driving adoption, measurable outcomes and sustained organizational valueStrong understanding ofAI and automation and their practical application within organizations, including opportunities, limitations, risks and governance considerations. Deep technical expertise is not requiredDemonstrated curiosity and appetite for continuous learning, with confidence approaching unfamiliar ideas, emerging issues and areas without established precedentStrong relationship-building and stakeholder-engagement skills, including the ability and willingness to engage openly and constructively with regulated firms, innovators, regulators and other stakeholdersDemonstrated history of success in managing and leading a team of professionals and subject-matter expertsDemonstrated experience in managing and delivering on multiple complex or transformational projects with strong execution, responsiveness and follow-through to meet multi-year objectivesExcellent communication and relationship-building skills, including the ability to engage constructively with regulated firms, innovators, regulators and senior stakeholdersNice to Have:
Experience with regulatory sandboxes, innovation programs, fintech or the assessment of novel products, technologies or business modelsExperience leading and delivering transformational projects involving emerging technologies such as artificial intelligence, digital assets, blockchain and distributed ledger technologiesStrong project management skills with a consistent track record of successful project deliveryExposure to programming (such as Python, Jupyter notebooks, SQL or others)Additional certifications in data science, IT, business analyticsWhat we offer:
Competitive base salary in alignment with marketPerformance based bonus *Hybrid work environmentEmployer paid Health Benefits and Spending Account that offer flexibility to meet your individual or family needs as of day oneDefined Contribution Pension Plan with company matching that starts on your first day of employment *Paid flex days and sick days *Maternity Leave Of Absence/Paternity Leave Of Absence top up *Paid continuous learning and continuing development including designations*Asterisked offerings are not applicable to contractsWhy the Canadian Investment Regulatory Organization (CIRO):
With offices across Canada - from Vancouver to Montreal, our mission is to promote healthy capital markets by regulating fairly and effectively so that investors are protected and confident investing in their futures. As regulators, we understand that we are all investors, and therefore a career with us is a purposeful career: protecting our future.Our purpose and our impact:
With offices across Canada - from Vancouver to Montreal, our mission is to promote healthy capital markets by regulating fairly and effectively so that investors are protected and confident investing in their futures. As regulators, we understand that we are all investors, and therefore a career with us is a purposeful career: protecting our future.Culture and Working Environment:
Life at CIRO is purpose and performance- driven. We foster an inclusive culture where teamwork, a forward-thinking attitude, and integrity are at the core of everything we do. This creates an environment where employees thrive, grow, and are empowered to learn and contribute their best.Joining CIRO means becoming part of a dynamic and transparent organization that values accountability and is committed to maintaining the highest standards of regulatory oversight in the financial industry.Looking for a career where you can safeguard the integrity of Canadian markets? Join CIRO and be part of the team that secures our financial future.At CIRO, you'll be part of an organization driven by Pride in Excellence, a strong Focus on Well ‑ being, and A Shared Purpose that connects our people to meaningful work. We're committed to fostering an inclusive, supportive environment where you can grow and make an impact. Learn more about what it's like to build your career at CIRO by exploring our Careers page: Commitment:
CIRO is an equal opportunity employer and is committed to providing employment accommodationin accordance withthe Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CIRO will provide accommodation to job applicants with disabilities throughout the recruitment process.Should you require accommodation, please contact Human Resources.We are committed to creating an inclusive and barrier-free recruitment and selection process across Canada. We welcome applications from all qualified individuals and are dedicated to providing accommodations upon request for candidates participating in all aspects of the recruitment process, in accordance with applicable human rights and accessibility legislation.Our Recruitment Process:
This posting reflects an active vacancy on our teamWe use automated (AI) tools toassistwith candidate sourcing and communications. Applications are reviewed by our hiring team and hiring decisions are made by people.This role has a hiring range of $150,000 - $165,000 with the placement and offered salary being based on knowledge, skills, education/training and experience, as well as external market conditions and internal equity.While we appreciate receiving applications, only those applicants who closely meet the position requirements will be contacted.#LI-HYBRID#Hiring
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