Customer Service Associate - Lumber Department

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick's Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You've got the talent? We've got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you're looking to do what you love, we could be a perfect match.

By joining the RONA family, you'll enjoy many benefits, such as:
An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
Opportunities for advancement within the company
An employer that's involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more!

Become the expert our customers need to make their projects a reality! Thanks to your expertise and passion, you'll turn every interaction into a memorable experience, while developing your skills in a dynamic environment.

Your role:

Greet customers warmly and ensure an excellent customer experience
Assess customer needs and provide well informed and specialized advice about products
Present merchandise (including through demos), emphasize item features, and recommend complementary items
Contribute to the merchandising of products in your department (e.g., displays, visual presentation, labelling, signage)
Stay informed of new products and their technical applications
Contribute to the achievement of sales targets
Stay informed of promotions and flyers
Work in accordance with the store's policies and procedures on loss prevention and health and safety
Other related tasks to ensure the store runs smoothlyWhat we're looking for: Experience in a similar sales role
Excellent customer service skills
Strong analytical skillsIf selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.