Operations Manager - Dining and Housekeeping

Job Description

At Aramark, we are continuing to grow and expand our operations across the Greater Toronoto Area . As part of that growth, we are looking to connect with experienced and passionate Operations Managers who would be interested in future leadership opportunities within our organization to lead dining, catering, housekeeping and laundry services in one of various industries.

Operations Managers responsible for dining, catering, housekeeping and laundry services play a critical role in overseeing operations, client relationships, financial performance, employee engagement, and operational excellence. Successful leaders are customer-focused, results-driven, and passionate about creating outstanding experiences for clients, guests, and team members.If you're looking to grow your career with a company that values innovation, leadership, and service excellence, we encourage you to join our talent community.

Job Responsibilities

• Be seen as a senior leader for all operations and advocate for both our client and Aramark
• Accountable and responsible for maintaining a culture focused on safety in everything we do
• Build and lead management teams capable of delivering innovation, quality, and operational excellence across all service lines
• Deliver the highest quality services while exceeding client and customer expectations
• Drive revenue growth across service lines through exceptional execution and targeted business development initiatives
• Support client and stakeholder initiatives while identifying opportunities to strengthen partnerships
• Deliver sustainability goals as they pertain to food services
• Manage client premises, capital assets, and facilities in a professional manner
• Connect, influence, and bring creative and strategic thinking to build and maintain stakeholder advocacy
• Develop strategic operating plans aligned with client objectives and sustainable business practices
• Establish and maintain food production systems and procedures for ordering, receiving, storing, preparing, and serving food products safely and efficiently
• Develop operational forecasts, monitor expenses, and report variances
• Develop client communication strategies and conduct regular business reviews to share successes, opportunities, and progress against annual operating plans
• Ensure successful implementation of operational programs and executional frameworks
• Recruit, coach, mentor, and develop Front Line Supervisors and other operational leaders
• Build strong relationships within local communities and develop professional networks that support future business opportunities and organizational growth

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Minimum 5 years of experience leading large teams in food service, hospitality and environmental services
• University Degree, College Diploma, or equivalent experience in Business Administration, Hospitality Management, or a related field preferred
• Advanced food safety certification preferred
• Strong financial acumen, including food cost, labour management, inventory control, and budgeting
• Proven ability to analyze financial statements, operating reports, and budget variance reports
• Demonstrated success recruiting, developing, and retaining diverse teams in a dynamic environment
• Experience managing teams of 20 or more associates
• Strong leadership, coaching, and people development skills
• Excellent attention to detail and commitment to operational excellence
• Catering experience considered an asset
• Positive attitude and strong customer-focused mindset
• Proven ability to build and maintain internal and external relationships at all levels, including senior leadership and clients
• Knowledge of regulatory requirements including WHMIS, Occupational Health & Safety, and infection prevention and control practices
• Strong computer skills, including Microsoft Excel, PowerPoint, and Word
• Excellent verbal and written communication skills
• Ability to adapt to new environments and successfully lead change initiatives

What We Offer You:
• Time to Recharge : Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
• C omprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
• Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

Education

Bachelors preferred

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world. 

 
You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters .