Supervisor, Housekeeping

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE) we exist to deliver the ultimate fan experience by lifting trophies spirits and communities united as one.

Were more than a workplace. We are a team of passionate people boldly building the future of sport and entertainment together. We believe in the power of play the strength of collaboration and the energy that comes from showing up with purpose.

From the ice to the pitch the hardwood to the digital arena were proud to be the driving force behind the Toronto Maple Leafs (NHL) the Toronto Raptors (NBA) Toronto FC (MLS) Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL) Raptors 905 (NBA G League) Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams and world-class entertainment to life at our iconic venues including Scotiabank Arena BMO Field Coca-Cola Coliseum Ford Performance Centre BMO Training Ground and OVO Athletic Centre. Off the field we serve up elevated dining at e11even Real Sports and our signature club spaces like Hot Stove Club ScotiaClub and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad we use the power of sport to help youth facing barriers reach their full potential. Since 2009 weve invested more than $45 million into Ontario communities -- and were just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role everyone belongs and everyone contributes to something bigger than themselves.

So if youre ready to play with purpose grow with passion and win as one wed love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed we encourage you to apply. Your unique perspective transferable skills and lived experience may be exactly what were looking for. **

Job Description

Responsibilities:

Reporting to the Assistant Manager Housekeeping you will be jointly responsible for Scotiabank Arenas overall cleanliness detail servicing resources care and maintenance. This positions general focus and responsibility is to ensure standardized training and documented systems have been established implemented and maintained. You will cultivate the positive growth of the department its colleagues and leaders as measured by our guest experience (Elevate program) brand standards (internal and external audits) and colleague experience (Employee Engagement Survey).

• Establish goals measurements and results for the department supervisors along with the housekeeping staff.

• Develop and update job descriptions job task checklists and standard operating procedures for all department supervisors and housekeeping staff.

• Supervise equipment and supply usage and place orders based on departmental needs.

• Meet with various vendors to discuss all matters relating to the housekeeping department.

• Prioritize implement and supervise all deep cleaning and job cycle projects for the facility.

• Schedule train assign review and evaluate the work of assigned staff.

• Prepare and maintain required housekeeping records and reports.

• Assign responsibility take corrective action demonstrate leadership evaluate mentor and motivate the housekeeping supervisory team and staff.

• Supervise with facts focus on results provide clear direction and encourage innovations.

• Oversee equipment tags and reports deficiencies.

• Complete building inspections to ensure tasks are completed MLSE cleaning standards are met and adherence to cleaning procedures.

• Monitor and revise departmental health and safety tools including WHMIS training programs as needed.

• Ensure a safe work environment is maintained and that all colleagues are committed to working safely.

• Ensure adherence to MLSE service standards and policies.

• Perform other duties as required.

Qualifications:

Note: Before reviewing the qualifications listed below we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.

• Available to work overnight / statutory holidays.

• A university or college degree preferably in hospitality management is an asset.

• Housekeeping management experience with thorough knowledge of modern cleaning practices and equipment is an asset.

• Proficient in MS Office applications.

• Ability to supervise lead and balance multiple priorities/tasks.

• Clear verbal & written communication skills.

• Must be able to lead team-building morale and service culture within the department.

• Arena/multi-purpose facility experience preferred.

• Ability to work while under pressure; meet tight deadlines.

• Previous experience in a unionized work environment is beneficial.

• Must be highly organized and energetic.

Job Posting Compensation Range/Rate:

$28.00

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At MLSE we are committed to building an equitable diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please email . This email is only for accommodation requests. Resumes sent to this email address will not be considered.

Required Experience:

Manager