Centralized Support Assistant

Requisition ID: 403898

Position Number: 20027447

Posting End Date: Open until filled

City: Winnipeg

Employer: Winnipeg Regional Health Authority

Site: WRHA Corporate - Seven Oaks General Hospital

Department / Unit: Indigenous Health Services

Job Stream: Non-Clinical

Union: EXEMPT-OT

Anticipated Start Date - End Date: 06/22/2026 - 12/31/2026

Reason for Term: Maternity Leave

FTE: 1.00

Anticipated Shift: Days

Work Arrangement: In Person

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Salary is commensurate with education and qualifications.

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

• Coordinates response to patient referrals received by telephone, fax, and email.
• Assists in the coordination, management, and maintenance of the Indigenous Health-Cultural Initiatives course sessions offered through LMS to meet established criteria.
• Receives and coordinates requests from within the WRHA and community at large, facilitating workflow of requests throughout WRHA Indigenous Health’s various program areas. This may include, but is not limited to, supporting requests for cultural training, workshops, mentorship, community and career fairs, and patient requests.
• Coordinates monitoring and assignment of centrally received emails to ensure appropriate ownership is assigned.
• Reports issues as they arise to the Manager, Reconciliation.
• Assists with administrative activities for senior managers/directors and ensures that all work is completed within established timeframes.
• Takes leadership in handling matters and solves problems not requiring the direct personal attention of the supervisor/s.
• Participates as a member of the portfolio in a manner that contributes to teamwork and collaboration.
• Coordination of resources both internal and external to WRHA.

This is a Designated Indigenous Position. This position may be held by someone of Indigenous ancestry who is First Nation, Metis, Inuit and/or Non-Status. Candidates will be required to undergo screening as required. Applicants are encouraged to self-identify as Indigenous in their cover letter and/or resume.

Experience

• Three years directly related experience.
• Customer service or patient navigation experience will be considered an asset.
• Experience scheduling and coordinating meetings required.
• Previous health care experience preferred.
• Experience with email and computerized calendars.

Education (Degree/Diploma/Certificate)

• Post-secondary diploma or degree.
• An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Typing speed 65 wpm.
• Proficiency with computerized systems (Microsoft Office Word, Excel, and PowerPoint) is required.
• Demonstrated ability to organize, assign referrals to applicable staff members.
• Ability to compose correspondence on behalf of senior managers/directors.
• Excellent verbal and written communication skills.
• High degree of confidentiality and discretion is required.
• Ability to prioritize a large workload and independently complete a variety of administrative duties.
• Ability to work in a fast-paced environment, demonstrate leadership and work effectively under pressure to meet deadlines.
• Ability to work independently with limited supervision.
• Ability to effectively establish priorities in an efficient and effective manner, with multiple competing priorities.
• Ability to follow and adhere to established processes and guidelines.
• Demonstrated problem-solving skills.

Physical Requirements

• Required to work for long periods of time at a computer.

This term position may end earlier as outlined in your employee handbook.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden Door Geriatric Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.