Group Reservations Specialist

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you an individual with a high level of attention to detail and have a gregarious personality? Are you one who is looking to grow your skills in the area of Group Reservations within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?

We are seeking a highly energized, organized and professional candidate to join our Room Reservations team at the Castle in the Rockies!

Starting Rate: $20.59 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.93.

Job Duties Include :

• Assisting group organizers and Conference Services Managers with room related requests.
• Collecting and inputting rooming lists and working with the Conference Services Managers to ensure this information is collated in a timely manner
• Responding to all enquiries in the Group Services inbox
• Corresponding with guests and clients via telephone and monitoring Group Services voicemail regularly
• Ensuring group billing procedures are set up accurately to meet client expectations and deadlines
• Reviewing group contracts, billing, rates, inventory and ensuring all is set up correctly
• Running block status and production change reports daily and updating group blocks accordingly
• Ensuring that inventory is loaded, maintained and balanced daily in the Central Reservations & Property Manager Systems, as well as in GroupMax/Passkey
• Working closely with Sales, Conference Services, Front Office and Accounting teams to ensure all client expectations are met and/or exceeded
• Weekly review of individual pick up groups to ensure inventory is reported accurately and that sufficient inventory is available for booking
• Auditing group contracts to ensure inventory is holding correctly, all concessions have been set-up accurately, and advising of any potential concerns that are foreseen
• Building rates and packages for groups and conferences based on what has been negotiated in contracts
• Attending pre-convention meetings as representative of Group Services department for the hotel
• Assisting with duties within other Reservations Segments (Leisure, Tour & FIT) when required
• Assisting with all other duties as assigned.

Qualifications

Your Skills & Qualifications:

• Previous reservations experience is an asset
• 12 months+ commitment to the role
• Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Passion for hotel operations with a high level of attention to detail
• Strong working knowledge of Opera Property Manager System (PMS)
• Working knowledge of Passkey/GroupMax is an asset
• Strong communication, interpersonal and problem solving skills
• Excellent written and verbal skills required 
• Strong computer skills with a working knowledge of Word, and Excel
• Professional presentation with ability to work well under pressure in a fast paced environment
• Must be willing to work shifts and varied days off on occasion.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]