Distict Sales Manager - Existing Installations

Location: Headquarters (Toronto), ON, Canada 
Job ID: 87127 

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

District Sales Manager - Existing Installations

Your main responsibilities

The District Sales Manager - EI/MOD partners with the Regional Operations Manager - EI/MOD in the retention of all products existing within our service portfolio and the modernization of all products existing within our portfolio as well. He or she will be driving all acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

Financial Management
• Develop sales budgets in line with regional targets and partner with the Vice President – EI/MOD to prepare and implement annual EI & MOD Sales Plan in support of regional objectives.
• Execute the Sales business plan in support of the territory’s financial and non-financial objectives and drive the implementation of territory service sales initiatives.
• Responsible for managing net working capital via appropriate asset management measures and proper billing procedures.
• Manage all field activities for the most cost-effective results.
People Leadership
• Responsible for managing, mentoring and leading a team of Sales Representatives by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service and modernization team to meet required financial targets/metrics and performance KPIs.
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• Create and execute training and development plans for all direct reports and oversee the same for all service and modernization sales employees within the region.
• Oversee local labour relations to maximize productivity and performance (this is not part of the Sales Manager role I believe)
• Effectively communicate necessary information to keep employees informed of District and Region initiatives, achievement of targets, and to resolve issues.
• Establish procedures and leadership practices to create a business environment for participative management, in alignment with the Vice President – EI/MOD, maintain high morale of team members and demonstrate strong support of Schindler’s cultural beliefs and best practices.

Health and Safety
• Lead health and safety at a District and Region level through driving a culture of safety in the field and ensuring health and safety policies and procedures are actively adhered to and applied to the business
• Ensure safety training and communications are delivered in accordance with company requirements
• Support the investigation and review of major occupational incidents, worker’s compensation claims and product liability claims to identify root cause(s) and implement corrective preventative actions
• Participate in health and safety related activities including Joint Health and Safety Committee meetings and safety audits

Sales Management and Customer Orientation
• Lead the entire District and Region sales effort, including supporting key sales negotiations and the development of sales proposals.
• Reinforce accepted systematic sales management practices with standardized processes and tools applied.
• Grow portfolio unit count and value above market standards, with repairs driving the immediate business.
• Develop and execute a strategic, sustainable customer excellence plan to deliver high quality service and grow loyalty with customers.
• Responsible for investigating and resolving customer issues that require escalation.
• Manage the cancellation avoidance process on all accounts with a focus on Top 20 and also manage "at risk" program.
• Responsible for legal interface of procedures like collection efforts and contractual disputes.
• Responsible for investigating and resolving customer issues that require escalation.
• Represent Schindler in the business community.

Quality and Process Management
• Provide leadership for quality initiatives to ensure compliance with business obligations and customer requirements
• Guide administration activities, to ensure process effectiveness and ISO compliance
• Assure full utilization of Schindler systems and tools including compliance with established Best Demonstrated Practices (BDP) in all areas
• Ensure all Area activities are conducted in full compliance with Schindler’s Code of Conduct

What you bring

Knowledge
• University degree in Business or Engineering related field
• 8-10 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment, with at least 3-5 of those years in a management position
• Possess overall knowledge of product and product application, service and modernization techniques and procedures
• Business to business sales experience
• Ability to understand financial statements
• Legal awareness to contract terms and conditions

Critical Skills
• Proficient in MS Office
• Analytical: Ability to think conceptually to have impact
• Coaching and Mentoring: Ability to motivate and guide team members
• Communication: Ability to articulate vision and communicate strategy across all levels of the organization
• Leadership: Possess solid leadership skills
• People Management: Ability to select, train, supervise and evaluate staff
• Persuasion: Persuasion is required both internally and externally. Area employees, support staff, suppliers, consultants, government authorities, internal support groups and customers must frequently be motivated to act or react in a manner to support credibility
• Presentation: Ability to present materials clearly and engage audience
• Problem Solving: Ability to interpret complex commercial concerns and identify and mobilize appropriate resources, with minimum negative impact; ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
• Teamwork: Ability to interact with all levels and be an integral part of the operation
• Strategy: Demonstrate the ability to take the role to that of a Strategic partner with the organization
• Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things.

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match