Inscrivez-vous pour accéder à toutes les fonctionnalités de notre service.
  • Recherche d'offres d'emploi
  • Favoris
  • Créer un CV
    Nouveau
  • Salaires
  • Souscriptions

Team Lead, Service Coordinator

$32 - $36 par heure

Clutch Technologies Inc.

About Clutch

At Clutch, we are reinventing the way Canadians buy and own cars. We had enough of traditional dealerships that took advantage of customers and knew that we could build an incredible car-buying experience while leaving a positive impact on the communities we serve. Recently named one of the Fastest Growing Canadian Companies by the Globe & Mail and one of the Top Canadian Startups by LinkedIn, we’re looking to add to our great team of people who embrace hard things, think like owners, and love to help their teammates.

We pride ourselves on our high-quality certified vehicles, great prices, and customer experience. By visiting clutch.ca, customers can browse a large selection of high-quality vehicles, buy a car that's right for them, and enjoy seamless delivery—all from the comfort of their homes.

Founded in 2016 and headquartered in Toronto, Clutch services Alberta, British Columbia, Nova Scotia, New Brunswick, Newfoundland, Ontario, Prince Edward Island, and Saskatchewan. We are backed by world-class investors including D1 Capital Partners, Canaan, BrandProject, Real Ventures, Upper90, FJ Labs, Global Founders Capital, and Azure Capital Partners.

About the Role

As a Team Lead, Service Coordinator , you will oversee an assigned vehicle service queue, ensuring vehicles progress efficiently from intake to delivery readiness. You'll review inspections, authorize repairs, coordinate with cross-functional teams, and manage priorities to balance vehicle quality, turnaround times, and customer commitments.

Working closely with Production, Customer Experience, Delivery, and Repair teams, you'll provide status updates, resolve service-related issues, maintain accurate documentation, and help identify opportunities to improve processes and operational efficiency. This role is ideal for someone with strong automotive knowledge, sound decision-making skills, and experience managing multiple priorities in a fast-paced environment.

What You’ll Do 

Service Queue Management:

  • Own and manage an assigned vehicle service queue from intake through completion.
  • Prioritize vehicles based on delivery commitments, customer impact, aging, and operational needs.
  • Monitor vehicle status throughout the repair process and proactively address delays or bottlenecks.
  • Ensure vehicles progress efficiently through inspection, repair, quality control, and delivery readiness.

Repair Authorization & Decision Making:

  • Review inspection findings, technician recommendations, and repair estimates.
  • Approve repairs within established guidelines and escalation thresholds.
  • Balance vehicle quality, repair costs, turnaround time, and customer outcomes when making decisions.
  • Ensure repairs align with Clutch quality standards and operational objectives.

Stakeholder Communication:

  • Act as the primary liaison between Production, Customer Experience, and Delivery teams for service-related matters.
  • Provide timely and accurate updates on vehicle status, repair timelines, and delays.
  • Support internal escalations by gathering information, evaluating repair options, and recommending solutions.
  • Maintain clear documentation of decisions, approvals, and communication.

Operational Execution:

  • Create, manage, and close repair orders accurately and efficiently.
  • Maintain service records, repair documentation, and supporting data within company systems.
  • Ensure adherence to service processes, approval workflows, and service-level agreements.
  • Support daily operational reviews by identifying risks, delays, and priority vehicles.

Continuous Improvement:

  • Identify recurring repair trends, workflow inefficiencies, and operational bottlenecks.
  • Provide feedback to Production, Inspection, and Leadership teams to improve vehicle quality and throughput.
  • Support process improvement initiatives aimed at reducing turnaround times, minimizing rework, and improving stakeholder experience.
  • Contribute to the development of service standards, repair guidelines, and operational best practices.

What We’re Looking For 

  • 5+ years of experience in automotive service operations, service advising, fleet maintenance, or vehicle reconditioning.
  • Strong understanding of automotive systems and repair processes.
  • Experience reviewing technician inspections and repair recommendations.
  • Ability to manage competing priorities in a fast-paced operational environment.
  • Strong written and verbal communication skills.
  • Experience working cross-functionally with multiple stakeholders.
  • Proficiency with operational systems, repair management software, and productivity tools.
  • Valid driver's license.

Nice to Have 

  • Previous experience as a service advisor in a fast paced shop or OEM dealership.
  • Knowledge of vehicle repair systems such as:
    • Engines: Fixing problems with fuel, exhaust, and emission systems.
    • Electrical: Testing and replacing batteries, starters, alternators, and wiring.
    • Drivetrain: Repairing transmissions, clutches, and axles.
    • Steering & Suspension: Fixing shocks, springs, and wheel alignments.
    • Brakes: Servicing anti-lock brakes (ABS), pads, and rotors.
    • Climate Control: Repairing heating and air conditioning (HVAC) systems.
  • Understanding of warranty administration and claims.
  • Knowledge of production scheduling and workflow management.
  • Familiarity with vehicle operations, logistics or fleet environments.
  • Experience using service management systems and reporting dashboards.
  • Supervisory or team leadership experience for up to 20 automotive technicians.
  • Closing to obtain your 310S license.

Why You’ll Love It at Clutch

  • Autonomy & Ownership – play a key role in ensuring vehicles meet Clutch’s high standards.
  • Career Growth – opportunities to develop skills in automotive operations.
  • Team Environment – collaborate with passionate colleagues committed to quality and efficiency.
  • Competitive Compensation – hourly wage with overtime opportunities.

Employment Type

  • New, Permanent Full-Time

Compensation & Benefits

  • Wage: $32.00-36.00 per hour 
  • Overtime opportunities
  • Health & dental benefits

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email Voir email sur job-boards.greenhouse.io .

L'offre d'emploi a été publiée Il y a un mois
Des emplois similaires qui pourraient vous intéresserBasé sur l'offre Team Lead, Service Coordinator à Mississauga, ON
  • $48k - $56k par année

     ...skills and experience Benefits eligibility immediately Team Lead - Warehouse Services At Taymor, we’re dedicated to customer service excellence...  ...Services Team Lead is to be the point person who will coordinate and prioritize daily activities within the warehouse services... 
    Suggéré
    Temps plein
    Travail temporaire
    Zone locale
    Recrutement immédiat
    Lundi au vendredi

    Taymor Industries

    Mississauga, ON
    il y a 3 jours
  •  ...About Taymor Family-owned since 1948, Taymor was founded on a commitment to service excellence, quality, and value. Today, this commitment remains at the core of what we do: provide exceptional customer service, and deliver high-quality, contemporary door and bath hardware... 
    Suggéré
    Emploi permanent
    Temps plein

    Green Wood

    Mississauga, ON
    il y a 2 jours
  •  ...youth in Peel Region. They are a leading organization recognized in the...  ...environment and access to services to help them achieve independence...  ...Youth Services Administrative Coordinator. WHY YOUR ROLE MATTERS...  ...continuing education tracking for the team. Identify needed training for... 
    Suggéré
    Temps plein
    Сontrat
    Travail au bureau
    Horaires flexibles
    Travail posté

    The Pod Group

    Mississauga, ON
    il y a 7 jours
  •  ...Client Service Coordinator ( Job Number: 26004343 ) Primary Location : ON-Mississauga Administration...  ...HealthCare is one of the Canada’s leading providers of home and community health care...  ...in patient care? Join our dynamic team as a Client Scheduling Coordinator and be... 
    Suggéré
    Temps plein
    Travail occasionnel
    Emploi saisonnier
    Travail au bureau
    Recrutement immédiat

    Bayshore HealthCare

    Mississauga, ON
    il y a 11 jours
  • $26 - $34 par heure

     ...Gardening/Landscape Team Leader   About the Role   Sakura Gardens is seeking...  ..., and providing excellent client service.  Responsibilities   ~ Lead and work alongside the team in tasks...  ...a positive work environment.  ~ Coordinate schedules, track projects, and use... 
    Suggéré
    Taux horaire

    MHMI

    Mississauga, ON
    il y a 8 jours
  •  ...We have been providing a wide range of services to the nuclear industry in Canada and around...  ...Energy Inc. is looking to hire a Design Team Lead - Electrical. This position requires...  ...interface requirements within the design. Coordinate/conduct COMS, DCAVR and other meetings... 
    Temps plein
    Horaires flexibles

    AtkinsRéalis

    Mississauga, ON
    il y a 8 jours
  •  ...LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and...  ...GENERAL FUNCTION The Licensed Team Lead creates exceptional value in the lives of...  ...patients by delivering exceptional customer service. Ensures customers & patients are always... 
    Salaire minimum
    Temps plein
    Zone locale

    EssilorLuxottica Group

    Mississauga, ON
    il y a 1 jour
  •  ...At Flynn, it's not just a job, it's a career Glazing Service Coordinator Flynn Group of Companies  Mississauga, ON   The Glazing Service...  ...in supporting both the Superintendent and Field Operations teams to ensure smooth and efficient job execution.... 
    Temps plein
    Travail au bureau

    flynncompanies

    Mississauga, ON
    il y a 25 jours
  • $118k - $168k par année

     ...and work-winning activities, team building, and working on systems...  ...candidate is expected to lead and mentor a group of system studies...  ...on EMT analysis Perform or coordinate systems analysis activities...  ...department Maintain close coordination with other relevant Hatch Business... 
    Contrat Longue Durée
    Zone locale
    Horaires flexibles

    Hatch

    Mississauga, ON
    il y a 5 heures
  •  ...the ongoing production of accurate net asset values (NAVs) for the team's entire fund range. Effective controls and processes must be...  ...audit and regulatory requirements must be clearly satisfied, and key service level agreements (SLAs) met. This is evidenced through... 
    Temps plein
    Horaires flexibles

    Royal Bank of Canada

    Mississauga, ON
    il y a 4 jours
  • Overview Languages English Education ~ Bachelor's degree Experience Will train Hybrid Work must be completed both in person and remotely.
    Emploi permanent
    Temps partiel
    Travail à distance

    RL Prostaff Inc.

    Mississauga, ON
    il y a 12 jours
  •  ...Description Bilingual Customer Care Team Lead Full-time, Permanent LOCATION: MISSISSAUGA, ON (100% ON-SITE) HOURS: MONDAY TO...  ...Care Team Lead provides courteous, efficient, and prompt customer service to customers, key internal stakeholders, and provides leadership... 
    Emploi permanent
    Temps plein
    Lundi au vendredi
    Horaires flexibles
    Travail posté

    Beyond Bilingual Inc.

    Mississauga, ON
    il y a 22 heures
  •  ...step in logistics, customer service, and global trade Are you...  ...employees. As a Sales Service Coordinator, you will play a key role in...  ...customer satisfaction, and seamless coordination across sales, logistics, and...  ...Daily contact with the sales team, accounting department,... 
    Contrat Longue Durée
    Temps plein
    Travail à distance
    Travail à domicile
    Le monde entier

    CellMark

    Mississauga, ON
    Il y a un mois
  •  ...partnering with our client to hire a detail-oriented and proactive Tenant Services Coordinator for an 8-month contract. In this role, you’ll play a vital part in supporting the leasing and property management teams by serving as a key point of contact for tenants, landlords, and... 
    Сontrat
    Travail temporaire
    Travail au bureau

    Staffmax Staffing & Recruiting

    Mississauga, ON
    Il y a 2 mois
  • $20 par heure

     ...working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British...  ...for a detail-oriented Automotive Service Coordinator to support our evening shift operations at our... 
    Taux horaire
    Emploi permanent
    Temps plein
    Stage
    Travail posté
    Équipe de l'après-midi

    Clutch Technologies Inc.

    Mississauga, ON
    il y a 28 jours
  • $50k - $60k par année

    Are you seeking a new opportunity as a Client Services Coordinator in the electronics industry? Do you place high importance on clients and give...  ...Are you experienced in being the first point of contact for a team or group? If your answer is yes, then we have an opportunity for... 
    Emploi permanent
    Temps plein
    Сontrat
    Travail au bureau
    Lundi au vendredi

    Randstad

    Mississauga, ON
    Il y a un mois
  •  ...Management Manager, the Project Logistics Lead is responsible for the planning, coordination, feasibility analysis, and...  ...activities supporting CANDU Field Services, CANDU Spare Parts, and CANDU Original...  ...Project Managers and operational teams to ensure that international... 
    Temps plein
    Le monde entier
    Horaires flexibles
    Travail posté

    AtkinsRéalis

    Mississauga, ON
    Il y a un mois
  •  ...care. And that starts with our people. As a leading health tech company that’s founder-led and...  ..., outcomes are improved, and every team member has the proficiency to maximize their...  ...directly to the Senior Manager, the Team Lead, assumes full responsibility for the comprehensive... 
    Contrat Longue Durée
    Temps plein
    Travail au bureau
    Travail à distance

    pointclickcare

    Mississauga, ON
    Il y a un mois
  • $18.5 - $25 par heure

     ...set the standards of excellence and revolutionize the grocery industry. Provides support as a member of the meat team to include duties related to counter service, stocking, and sanitation in the meat department. All Whole Foods Market Retail jobs require ensuring a positive... 
    Taux horaire
    Temps partiel
    Travail au bureau
    Zone locale
    Recrutement immédiat
    Horaires flexibles
    Travail posté
    Équipe de nuit

    Whole Foods Market

    Mississauga, ON
    il y a 3 jours
  • As a Team Lead, Embedded Development your key area of responsibility will be to lead a team that is developing the hardware and firmware vehicle telematics device. This team’s core focus is to design and develop the next generation of Embedded Linux or RTOS or bare-metal based... 

    Exact Match Recruitment

    Mississauga, ON
    il y a 20 jours
  • $50k - $65k par année

     ...Talent Acquisition Coordinator (Contract) Maple Reinders Group is...  ...to join our Human Resources team in Mississauga, Ontario ....  ...acquisition expertise within a leading Canadian construction company....  ...interpersonal skills with a customer-service-oriented approach. ~ Ability... 
    Salaire hebdomadaire
    Сontrat
    Travail au bureau

    Maple Reinders

    Mississauga, ON
    il y a 7 jours
  • $85k - $115k par année

     ...Inventory Optimization the Inventory Coordinator is responsible for but not...  ...PCE. Support rest of GIO team members by providing back up...  ...and tank assignments for PCE Lead the weekly operational meeting...  ..., storage and throughput services to its refineries and the petroleum... 
    Temps plein
    Сontrat
    Travail temporaire
    Travail au bureau

    HF Sinclair

    Mississauga, ON
    il y a 5 heures
  •  ...Overview The Onboarding Coordinator will report to the Manager Onboarding...  ...using data provided by the HR team. Report successes or...  ...AtkinsRéalis a world-class engineering services and nuclear organization. We...  ...the world. Were committed to leading our clients across our various... 
    Temps plein
    Stage
    Travail au bureau
    Horaires flexibles

    AtkinsRéalis

    Mississauga, ON
    il y a 5 jours
  •  ...Mandate: Reporting to the Warehouse Supervisor, the Warehouse Coordinator is responsible for supporting daily warehouse activities by...  ...using WMS and handheld RF scanning equipment • Assign tasks to team members based on daily priorities and operational needs to ensure... 
    Temps plein
    Travail à domicile

    Delmar International Inc.

    Mississauga, ON
    il y a 4 jours
  •  ...engineering and project delivery services globally, across the resources...  .... By joining our global team and learning from renowned subject...  ...recruiting for an Engineering Coordinator to join our growing...  ...and possible deviation that may lead to trending. Identify scope... 
    Contrat Longue Durée
    Emploi permanent
    Horaires flexibles

    Lycopodium

    Mississauga, ON
    il y a 11 jours
  • $43k - $70k par année

     ...to hearing from you. As part of our Shared Services group, comprised of Finance, Marketing, Communications...  .... Our Corporate Insurance and Risk Management Team is seeking a motivated Insurance Specialist / Insurance Coordinator to partner closely with Legal, Finance,... 
    Contrat Longue Durée
    Сontrat
    Sous-traitant
    Stage
    Zone locale
    Horaires flexibles

    Hatch

    Mississauga, ON
    il y a 5 heures
  • $40k - $55k par année

     ...individuals in Peel Region. They are a leading organization recognized in the...  ...environment and access to services to help them achieve...  ...the role of a HR Recruitment Coordinator. WHY YOUR ROLE MATTERS...  ...an organization stems from a team that is aligned with its mission... 
    Temps plein

    The Pod Group

    Mississauga, ON
    il y a 7 jours
  • $70k - $90k par année

     ...Procurement Coordinator – Civil Construction Maple Reinders Constructors is currently searching...  ...managing the sourcing, evaluation, and coordination of materials and subcontracted services. This role works closely with project teams, vendors, and subcontractors to ensure... 
    Salaire hebdomadaire
    Temps plein
    Sous-traitant
    Travail au bureau

    Maple Reinders

    Mississauga, ON
    il y a 7 jours
  • $71.5k - $121.5k par année

     ...inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we...  ...a skilled and reliable Project Coordinator to join our team. The ideal candidate will have a strong...  ...Responsibilities: Create accurate AIA invoices or service billings monthly per customer... 
    Contrat Longue Durée
    Temps plein
    Travail temporaire
    Sous-traitant
    Travail au bureau
    Zone locale

    Carrier World

    Mississauga, ON
    il y a 15 jours
  • $40 - $45 par heure

     ...working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British...  ...looking for a hands-on Licensed Technician Team Lead to join our vehicle reconditioning facility on... 
    Taux horaire
    Emploi permanent
    Temps plein
    Programme de réinstallation
    Travail posté
    Équipe de l'après-midi

    Clutch Technologies Inc.

    Mississauga, ON
    Il y a un mois

Voulez-vous recevoir plus d'offres d'emploi ?

S'abonner et recevoir des offres d'emploi similaires à Team Lead, Service Coordinator. Soyez parmi les premiers à postuler !