Customer Service Associate (FT)

Summary:

Reporting to the Retail Operations Manager (Front End and Receiving) a Full Time Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders answer general customer inquiries and customer complaints in an inbound customer service center.

Responsibilities:

• Greet and engage customers in a friendly and enthusiastic manner
• Provide a legendary experience for every customer and promote Bass Pro Shops & Cabelas programs
• Use current Point-of-Sale (POS) and Inventory systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit credit cards etc
• Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist asset protection in following all procedures and policies including: checking inside products checking for price switches remove and retain security devices
• Save customers who are not happy or did not have a good experience by correcting the problem or notify a Manager on Duty of the issue
• Opening and closing duties when necessary: empty trash stock bags supplies cash wraps dust and wipe counter organization of drawer supplies
• Assist in other areas of the store when business needs dictate

Qualifications:

• One or more years experience in a sales or service environment is preferred
• High school diploma or equivalent is preferred
• Ability to provide superior customer service and exceed customers expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabelas specific products is an asset

Bass Pro Shops & Cabelas welcomes applications from people with disabilities.

Accommodations are available upon re quest during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise our restaurants world-class resorts and conservation attractions!

• Fun work environment

• Competitive wages

• Excellent benefits

• Unlimited career advancement opportunities

• Bass Pro Cares Fund

Required Experience:

IC