Director of Supply Chain & Operations

WORK WITH US

Service-Meets-Retail,

Experiential Skincare Company

Company description

Founded in 2019, Formula Fig is an innovative digital-first experiential skincare company operating 8+ Fig Bar locations across Canada (Vancouver, Toronto) and the US (Los Angeles). We've built a flywheel model connecting formulafig.com with our physical Fig Bars, offering high-tech treatments integrated with carefully curated third-party retail products. Our treatments seamlessly incorporate both partner products and our proprietary skincare line, FFFormulations, which launches this year—marking our evolution into a fully integrated treatment and product brand.

Role Overview

We’re seeking a strategic and operationally-minded Director of Supply Chain & Logistics to build and lead the operational engine powering Formula Fig’s next stage of growth. This role will oversee the full supply chain ecosystem across retail, eCommerce, and FFFormulations — including sourcing, inventory strategy, logistics, fulfillment, and cross-border distribution.

This is a foundational leadership hire at a pivotal moment for the business. As Formula Fig continues to scale its multi-market retail footprint and launch FFFormulations, you will be responsible for building the systems, processes, and operational disciplines needed to support long-term growth. You’ll own end-to-end supply chain and product operations across both sides of the business: our third-party brand portfolio and FFFormulations, our proprietary product line. This role requires a leader who can think strategically while also driving operational execution across a fast-moving environment.

Reporting directly to the CEO, you’ll partner closely with the CFO on forecasting and financial planning, the Head of Digital & Technology on eCommerce fulfillment and systems, and the Sr. Product Developer on FFFormulations launches and future product expansion.

WHAT YOU'LL OWN

• End-to-end supply chain for both the third-party brand portfolio and FFFormulations: procurement → manufacturing → DC → distribution → last-mile


• Demand planning, S&OP, and allocation across 8 Fig Bars + eCom + Pod (treatment-room consumables), cross-border US/CA


• Factory and sourcing relationships: CDMO management for FFFormulations, raw materials, COGS engineering


• Packaging (primary, secondary, tertiary) for proprietary line


• 3PL and last-mile delivery for retail replenishment and eCom fulfilment


• Assortment and merchandising strategy: partnering with product development and marketing informing inventory optimization, SKU architecture, range planning, brand partner curation in partnership with the product development team


• Phase-in / phase-out discipline across the brand portfolio


• Inventory health: turns, working capital efficiency, write-off discipline


• Team leadership: lead a current team of two (Supply Chain Manager + Associate) and build out planning, fulfilment, and brand partner ops as we scale


• Operational governance: install S&OP cadence, run weekly tactical / monthly category / quarterly strategic reviews


• Budget ownership: own the operations budget, COGS and margin, manage cost-to-serve

WHAT WE'RE LOOKING FOR

• 8–12 years of supply chain and operations experience, ideally in beauty, CPG, or manufacturing-led consumer environments


• Track record of execution and improvement — you've taken processes from broken to working, and from manual to scalable


• Experience scaling operations and optimizing inventory through a growth phase — you're comfortable in environments where systems are being built and innovated, not just maintained


• Strong procurement and sourcing foundation — vendor negotiation, contract management


• Multi-channel retail experience — brick + DTC, ideally cross-border US/CA


• NPD operations — deeply experienced with new product development launches end-to-end


• ERP fluency — Oracle, NetSuite, AS400, or comparable. Our stack is MindBody (POS/booking), Shopify (eCom), Unleashed (inventory), Asana (PM)


• 3PL and logistics management — you've worked with 3PL partners and understand the relationship


• Demand planning and forecasting capability; comfortable running S&OP as a discipline, not just a meeting


• Practical and collaborative — you operate in the weeds and translate it into structure; you work well with founders and fast-moving teams


• Budget ownership and reporting experience


• Experience managing people, building teams

WHY THIS ROLE MATTERS

Formula Fig is entering a pivotal stage of growth and we’re evolving from a fast-growing service-led retail concept into a fully integrated retail and product company.

You’ll step into a business with:

• 8 retail locations and strong underlying unit economics


• A proprietary product launch already in motion


• Meaningful operational investment already underway, including a comprehensive operations audit completed in May 2026 with a defined 100-day roadmap


• A founder-led leadership team committed to building scalable infrastructure thoughtfully and investing in the right long-term operational foundation

COMPENSATION & LOGISTICS

• Director-level role


• Base + equity + benefits — meaningful equity reflecting the foundational nature of the role


• Vancouver, or Toronto preferred. Remote considered for the right candidate.


• Compensation: $135,000 - $145,000 CAD
  

F ormula Fig provides equal employment opportunity (EEO) to all employees and applicants for employment. We believe in providing an inclusive workplace where all individuals have the chance to succeed.

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