Sr. Corporate Recruiter - Canada (Remote, Any Province, CA)

Sr. Corporate Recruiter - Canada (Remote, Any Province, CA)

AboutFoundever:

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe,werethe team behind the best experiences for +750 of the worlds leading and digital-first brands. Our innovative CX solutions, technology andexpertiseare designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Business Unit Summary:

The HR Department is led by our Global Chief People Officer.HR is a matrixed business unit which services both the Enterprise functions and Operations functions across all of the geographies.It is set up to supportthe Corporate,Operations,and our Customer Service, Agent population.

Foundeveris currently undergoing a global transformation to support the business through its transition into an even bigger global CX player.Given the unique positioning of thebusiness,the HR department supports wider nearshore and offshoreregions,allowing for strategic alignment globally.

Job Summary:

Reporting to the VP, Global Enterprise TA, the Corporate Recruiter will work closely with hiring managers and leaders to understand talent needs, develop recruitment strategies, and execute effective candidate sourcing and assessment processes. You will be part of a high performing team, that is data and quality driven. Excellent communication skills and an obsession with providing both internal stakeholders and candidates a best in class experience will set you apart from others.

Key Responsibilities:

• Collaborates with hiring managers, local HR & TA teams to understand the organizations global talent needs, including skill requirements, positions, and geographical considerations for senior leadership roles, across, GTM, Technical and non-technical teams.
• Develop and execute comprehensive recruitment strategies to attract highly qualified candidates through various channels, including job boards, social media, professional networks, internal talentdatabasesand industry events.
• Proactively source,identify, and engage passive candidates whilemaintaininga strong candidate pipeline for present and future needs.
• Conduct thorough candidate assessments, including resume screening, initial interviews, and reference checks, to ensure candidates align with both the role and the company culture.
• Manage end-to-end recruitment processes, ensuring a smooth and positive candidate experience frominitialcontact to offer acceptance.
• Collaborate with regional and local HR teams to negotiate and finalise employment offers, ensuring a competitive and fair compensation package for selected candidates.
• Utilise applicant tracking systems and other tools to manage candidate data,maintainrecruitment metrics, to track the effectiveness of the recruitment strategies to enable data-driven decisions on recruitment strategy.
• Closely workswith extended teams in HRin order topromote internal mobility inFoundever.
• Collaborates with global teams and external vendors (LinkedIn,Indeed, PSL vendors) tooptimizethe recruitment efforts, ensure cost-effectiveness and improve the quality of hires.
• Supports and executes the employer branding initiatives to attract top talent, including the promotion of our culture,valuesand career opportunities.
• Stay informed about global recruitment trends
• Promotes diversity and inclusion initiatives to attract a diverse workforce.

KPIs:

• Ensures that the time to hire is within the agreed service level agreement for a particular role
• Time to Hire and Time to Fill
• Quality of hired candidates
• Candidate Satisfaction
• Hiring Manager Satisfaction
• 80% of the positions are closed through internal mobility or direct sourcing
• Offer acceptance rate is higher than 90%

Other qualifications
Experience

• 8+ years experience in seasoned recruiter role or similar role.
• Experience in reputable Executive Search firm, SaaS or organisations with a digital or technology bias is highly desirable.
• Proven track record of successful recruitment for senior leadership positions, with specific experience in hiring technology, GTM functions at mid to senior level.
• Proven ability toidentifyand attract highly qualified candidates through various channels, including passive candidate sourcing, networking, job boards, and industry events.
• Proficiencyin using applicant tracking systems (ATS) and other recruitment software.
  

Education

• Bachelor degree or masters degree in human resources or similar field.
  

Languages

• Excellent conversational and written knowledge in English.
• Additional European language an advantage such as French and Spanish

Tools and applications

• Excellent knowledge of all MS office tools (Word, Excel, PowerPoint, Outlook).
• Familiarity with Success Factors ATS would be a plus.
• Strong use of LinkedIn Recruiter is essential.
• Experience of using AI applications such as GPT and similar for faster and informed output