Depot Worker

While respecting and embodying Raven’s zero waste and community building philosophy throughout; the incumbent’s focus is providing outstanding customer service in the Beverage Container Refund (BCR) depot and recycling drop-off.

Duties and Responsibilities

DEPOT

• Count beverage containers accurately and efficiently and record counts on depot chits
• Enter beverage container counts into the till and provide refunds to customers
• Greet customers and provide courteous, efficient customer service
• Assist customers with questions about beverage container refunds, accepted materials and depot procedures
• Maintain an efficient flow of customers through the depot, particularly during busy periods
• Keep all areas of the depot, including the customer side of the counter, clean and free of clutter and hazards
• Maintain the customer entrance, front of the depot, parking area and surrounding outdoor areas in a clean, orderly and safe condition, including removing litter, snow and ice as required
• Keep the depot/customer bathroom clean and free of clutter and hazards
• Remove debris from sorting tables and drainage areas regularly
• Advise the Depot Supervisor when supplies need to be ordered
• Empty bins and help co-workers empty their bins as needed
• Transfer full fiber bags from the depot to the warehouse as needed
• Empty public textile drop-off bins and move collected textiles to the designated storage area
• Notify warehouse staff when glass bins or other collection bins need to be emptied
• Maintain accurate till transactions and follow Raven’s cash-handling procedures
• Report customer concerns, safety issues, equipment problems or discrepancies to the Depot Supervisor
• Assist with opening and closing duties for the depot
• Follow Raven procedures for Bag & Tag, commercial accounts and other beverage container programs as assigned

WAREHOUSE

• Transfer full fiber bags from the depot to the warehouse as needed
• Empty fiber bags from the depot into designated collection bins as needed
• Empty public textile drop-off bins and move textiles to the designated storage area as needed
• Assist with moving depot materials into designated warehouse storage areas as needed
• Help keep warehouse access areas used by depot staff clean and free of clutter and hazards as needed
• Notify warehouse staff or the supervisor when bins are full or materials need to be moved

ALL

• Maintain clean and safe work stations and work areas
• Attend all staff meetings as required
• Use Protective Personal Equipment (PPE) as directed at all times
• Communicate clearly with team and supervisor if you see a need for changes or opportunity for improvements including safety concerns or issues
• Assist volunteers by bringing textiles from the warehouse to the store for sorting and organizing and emptying bins as they require
• Always work together as a team in a responsible and respectful manner
• Help each other wherever and whenever the opportunity arises

Working Conditions

• Regular exposure to loud noises
• Regular exposure to temperature swings between office and depot environments.
• Some physical risk associated with work and work environment

Knowledge and Skills

• Experience with customer service
• A commitment to safety and to ensuring a safe work environment
• Dedication and commitment to zero waste lifestyle
• Ability to work in a busy environment with frequent changes in workload from low to high and back
• Ability to handle and defuse potential conflicts
• Ability to foster and maintain effective relationships among peers, stakeholders, staff and the public
• Ability to handle cash responsibly
• WHMIS certification (preferred)
• First Aid (preferred)

Required Equipment Examples

• Skills to operate a till
• Being able to operate various heavy equipment such as forklifts is a pre