Senior Account Manager, Key Accounts

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Account Manager, Key Accounts based in Canada.

This is an opportunity to take ownership of a portfolio of high-potential B2B accounts within a fast-growing SaaS environment.
You will focus on strengthening strategic customer relationships and uncovering opportunities for expansion and revenue growth.
The role combines account strategy, consultative selling, customer re-engagement, and value realization across an existing client base.
You will work closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience.
Success will depend on your ability to understand customer needs, build relationships with decision-makers, and turn opportunities into measurable commercial outcomes.
With clear revenue ownership and an uncapped variable component, the position offers significant earning potential for a high-performing account leader.
The ideal candidate is commercially driven, resilient, analytical, and energized by a high-performance, constantly evolving environment.

• Take full ownership of a portfolio of Managed Service Provider (MSP) and B2B accounts , identifying and pursuing upsell and cross-sell opportunities across the broader product portfolio.
• Re-engage lower-activity customers, establish relationships with key decision-makers, and align solutions with changing business needs.
• Develop and execute tailored account growth plans, including proactive outreach, regular customer check-ins, and business reviews.
• Identify opportunities to increase product adoption and customer engagement, using usage and adoption metrics to address gaps and support retention.
• Own revenue performance across the assigned portfolio, consistently working toward and exceeding account growth and revenue targets.
• Apply a land-and-expand approach to generate both immediate commercial wins and sustainable long-term account growth.
• Build trusted relationships with senior stakeholders and position solutions around customer priorities and business outcomes.
• Collaborate with Customer Success, Sales, and other internal teams to maximize account potential and provide a consistent customer experience.
• Manage account activity, pipeline, forecasting, and reporting through Salesforce or comparable CRM technology.
• Monitor market and customer trends to identify emerging opportunities and continuously improve account strategies.

Requirements:

• 4+ years of experience in account management, relationship-focused sales, or a comparable commercial role, ideally within a B2B SaaS environment.
• Demonstrated success managing and expanding existing customer portfolios through upselling, cross-selling, and account development.
• Experience working with Managed Service Providers (MSPs) or other B2B technology customers is highly desirable.
• Proven ability to consistently meet or exceed sales, revenue, or account-growth targets.
• Strong commercial mindset with a genuine interest in customer expansion and long-term relationship development.
• Demonstrated ability to build trusted relationships with senior and executive-level decision-makers.
• Experience developing and executing account-growth strategies, including land-and-expand approaches.
• Strong customer-centric approach and ability to connect products and solutions to evolving business needs.
• Experience managing a portfolio of products and identifying opportunities to increase customer value.
• Excellent communication, interpersonal, organizational, and relationship-management skills.
• Strong analytical and forecasting capabilities, with the ability to use data to guide commercial decisions.
• Experience with CRM platforms; Salesforce experience is preferred.
• Highly motivated, resilient, coachable, adaptable, and comfortable operating in a fast-paced, performance-oriented environment.

Benefits:

• Base salary: CAD $80,000–$95,000 per year.
• Uncapped variable compensation , providing additional earning potential based on performance.
• Target total compensation (OTE): CAD $150,000–$170,000 , with the potential to earn above target based on results.
• Fully remote working arrangement.
• Opportunity to manage strategic B2B accounts within a high-growth SaaS and technology environment.
• Exposure to a broad portfolio of IT management and cybersecurity solutions.
• High degree of ownership over account strategy, customer relationships, and revenue growth.
• Equal employment opportunity and an inclusive working environment.