Remote Web Order Management Coordinator

Remote Canada Web Strategic Coordinator managing order flow, customer support, and Primeline orders for web strategic customers across the promotional products industry.

At S&S Activewear, this full-time coordinator builds customer loyalty through professional communication and order management. The position supports dedicated accounts, coordinates apparel and hard goods decoration orders, and works with internal departments to meet customer expectations. Strong technical skills, Microsoft Office proficiency, and attention to detail are central to the work.

Key Responsibilities:

• Monitor order flow through searches and dashboards
• Answer customer inquiries, calls, and decoration queue requests
• Coordinate special orders with multiple delivery addresses
• Resolve order issues and offer customer solutions
• Report and escalate system-related issues and functionality concerns

Requirements:

• Post-secondary education or equivalent industry-related experience
• Minimum two years of order management experience
• Strong English written and verbal communication skills
• Proficiency in Microsoft Office and multiple software platforms
• Ability to manage deadlines, volume, and minimal supervision

Apply customer service, order management, and technical coordination skills supporting S&S Activewear’s dedicated web strategic accounts remotely.