Web Strategic Order Coordinator

Manage web strategic orders for S&S Activewear while building customer relationships through phone support and electronic communication. This full-time role is remote available in the United States and Canada.

The Web Strategic Coordinator serves as the primary contact for Primeline orders and dedicated accounts. You will monitor order flow, resolve issues, and coordinate with internal departments to meet customer expectations. Success requires order management experience, technical customer service skills, and strong communication.

Key Responsibilities:

• Manage order flow for web strategic customers and dedicated accounts
• Answer inquiries about confirmations, statuses, expedites, returns, and complaints
• Coordinate apparel, hard goods, and special decoration orders
• Collaborate with internal departments to complete customer shipments
• Document, report, and escalate system issues and customer feedback

Requirements:

• Post-secondary education or equivalent industry-related experience
• Minimum two years of order management experience
• Strong English written and verbal communication skills
• Proficiency in Microsoft Office and multiple software platforms
• Strong attention to detail and analytical skills

Bring order management, technical customer service, and relationship-building skills to S&S Activewear’s web strategic customer operations.