Communications Advisor

Career Opportunities: Communications AdvisorThe Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision:
Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission:
To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The TTC is seeking a Communications Advisor to support communications initiatives on a one-year temporary assignment.
What You Will DoAs Communications Advisor, you will drive strategic communications that inform, engage, and build trust with employees, customers, stakeholders, and the public. You will develop and execute integrated internal and external communication strategies, provide expert communications counsel to business leaders, and create compelling content across a variety of channels and audiences.
In this role, you will research, write, edit, and deliver a wide range of communications materials, including media responses, news releases, speaking and briefing notes,, employee communications, special event communications, and materials supporting organizational initiatives and policy changes. You will serve as a trusted advisor to internal clients, providing strategic communications support and ensuring messages are clear, consistent, and aligned with organizational objectives.
The successful candidate will support media relations activities, respond to media inquiries, disseminate timely information regarding TTC service conditions and operational issues, and act as an official TTC spokesperson as required. You will manage sensitive and high-profile issues with professionalism and discretion, including labour relations and personnel matters, while maintaining strong, productive relationships with media representatives and key stakeholders.
As a champion of inclusion and accessibility, you will promote a respectful workplace and customer environment that values diversity and is free from harassment and discrimination. You will support the development and delivery of inclusive and accessible communications, programs, policies, and services in accordance with the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA), and TTC policies and commitments.
What Skills Do You Bring?
Demonstrate appropriate and effective interpersonal communications through various media
Use office technology, software and applications
Plan and organize activities / projects to meet section and organizational goals
Communicate in a variety of mediums
Apply analytical skills
What Qualifications Do You Bring?
Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.
Strong knowledge of communications, public relations, and media relations
Exceptional writing, editing, and verbal communication skills
Experience managing multiple projects and competing priorities
Strong stakeholder engagement and relationship-building skills
Sound judgment and discretion in handling sensitive issues
Proficiency with Microsoft Office and social media platformsHighly organized with strong attention to detail and strategic thinking
What We Offer
Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Department:
Corporate Communications (20000063) - Corporate Communications (30000081)Salary Information:
$80,353.00 - $100,445.80Pay Scale Group:
7SAEmployment Type:
Temporary December 31, 2027New or Existing Vacancy:
Existing
Weekly Hours:
35
Off Days:
Saturday/Sunday
Shift:
DayLast Day to Apply:
November 15, 2026Reports to:
Director, External Communications
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
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