Supervisor, Restaurants and Banquets- Flex - Year Round

Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. The purpose of this role is to lead frontline operations by supervising team members, ensuring exceptional guest service, and supporting the efficient delivery of restaurant and banquet services. Establish clear service standards and expectations for team members and supervise daily operations, provide ongoing coaching and recognition, and promptly address and document any performance concerns. Conduct performance evaluations on all direct reports and propose development plans to help motivate workers to achieve goals. Build and maintain positive relationships with guests and group conveners and is confident managing guest expectations, resolving issues and delivering a seamless and elevated guest experience. Order and maintain inventory required for the business unit to operate effectively, adhering to the par levels provided by leadership. Oversee and support the Restaurant and Banquets frontline teams with daily tasks and stepping in to perform frontline duties when required to support service flow. Support leadership in POS programming and billing for guests/groups billing processes to ensure accuracy and efficiency. Develop and manage employee schedules, adjusting labour levels based on business volumes and group activity. Ensures tactical processes and standards are followed to support the achievement of the Strategic Plan. Smart Serve Able to work all shifts including weekends Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.