Post Incident Analyst

Job Responsibility:

Work Location: Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$76,800 - $115,200 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

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Department Overview:

Building a World-Class Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD's Fusion Centre covers the development and management of security strategies, standards, policies, and programs to assess, prioritize, and eliminate or mitigate business risk with technology controls. Priorities include mitigating and managing cyber security threats, ensuring systems availability, aligning with global regulatory risk and compliance requirements, managing systems and network complexity, and partnering with businesses for better technology delivery by providing advice on technology controls.

There's room to grow in all of it.

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The Post-Incident Management Senior Analyst will be responsible for supporting the post-incident review phase of every incident managed by Fusion Incident Management, inclusive of information security, investigative, and fraud incidents. In addition to working with response and operational teams, this individual alongside the rest of the team will work across Enterprise Protect functions, as well as with leaders and subject matter experts in 2nd and 3rd lines of defense, legal, human resources, public affairs, technology, etc.

Following incident recovery, this team will be responsible for consistently reviewing response activities, documentation of incident root cause, timeline of incidents, identification of control gaps and opportunities, identification of lessons learned and best practices, and ensure the appropriate remediation is incorporated into the necessary controls, processes, etc. Other responsibilities consist of:

• Responsible for supporting facilitation and direction on post incident activities discussions.

• Accountable for the drafting of documented root cause and post incident reports.

• Representing the post incident management team on all meetings with key stakeholders.

• Organizing the rosters of supporting stakeholders.

• Providing support to stakeholders throughout the post incident activities.

• Responsible for adherence to SLOs.

• Partner across teams for retrospective identification of opportunities for improvement to support continuous improvement of TD's security posture.

• Collaborate with relevant teams to identify appropriate security controls, validations, best practices, and procedural updates to address opportunities for improvement.

• Facilitate audit activities as initiated from internal and external entities, following established policies and procedures.

• Contribute to Playbooks, Operating Models and on-going maintenance of standards and processes.

• Contribute to the development of the company-wide information security requirements, threat modeling, secure design, cryptography standards, third-party component, selection of approved tools, secure implementation, and system monitoring.

• Consult with partners on Technology Controls and Information Security programs, incidents, and controls.

• Support and partner with information security investigations and forensics teams during active incidents.

• Articulate and document impact of control gaps to the business and the overall Bank, risk mitigation and remediation plans, documentation of triage steps or engagement with key stakeholders on resolving overall Bank issues.

• Develop and enhance internal policies and procedures for related incident and event handling capabilities.

• Adhere to and advise on, oversee, monitor, and/or enforce enterprise frameworks and methodologies that relate to information security incident management activities.

Job Requirements:

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• At least 3 years of experience in a technology focused role (e.g. incident management, incident response, engineering, etc.) preferred.

• Bachelor's Degree in Computer Science or related field, or equivalent experience, knowledge, or certification required.

• In-depth understanding of security issues across many different platforms and capability to articulate and communicate these issues to both technical and non-technical audiences.

• Knowledge of ongoing trends of cybersecurity, fraud, and insider threats.

• Team-oriented and skilled in working within a collaborative environment.

• Ability to effectively multi-task, prioritize and execute tasks in a high-pressure environment.

• Displays a high of level of passion, energy, excitement and intensity.

• Ability to be broadly focused and manage multiple efforts concurrently.

• Ability to work independently.

• Strong written and verbal communication skills.

• Strong critical thinking and problem-solving skills.

• Good organizational skills, including prioritization and time management.

• SSCP or equivalent preferred.

• Advanced knowledge of the business and technology standards.

• Understanding the connection points between information security, physical security, legal, and fraud operations to ensure holistic response to Enterprise-wide issues.

• Prior experience in the Financial Services industry an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet