CSR, Contact Centre (Clerk 3)

Competition # : 49023  

Department: Service Nova Scotia

Location: HALIFAX

Type of Employment: Temporary

Union Status: NSGEU - NSPG  

Closing Date: ​11-Sep-26 ​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. We conduct over five million client interactions each year through the various programs and services we deliver on behalf of the government. We continuously strive to make our programs and services more responsive to the needs and expectations of Nova Scotians.

As the Customer Service Representative, you are the face and voice of the Province of Nova Scotia. As such, you are responsible for delivering programs and services to meet the needs of our clients and the public good.

About Our Opportunity

In this position, you interact frequently with customers by phone, answering enquiries and questions, troubleshooting problems, and providing information. You provide effective customer service while responding to incoming enquiries regarding programs and services provided by Service Nova Scotia. 

 

Do you enjoy interacting with customers by phone and delivering excellent customer service? If so, we look forward to hearing from you!

Primary Accountabilities

You provide direction, information and assistance to the public, internal customers and other government departments through the detailed explanation of the procedures, policies and legislative requirements of programs administered by the department.

Qualifications and Experience

To be considered for this opportunity, you hold four years' customer service experience (in person and/or over the telephone) or the equivalent combination of training and experience may be acceptable.

The successful candidate must be able to provide quality customer service over the telephone on a continuous basis and work cooperatively in a team setting. They must have strong communication skills (verbal and written) and the ability to understand and explain government programs, policies, procedures and legislation. The incumbent must also have the ability to diplomatically deal with members of the public and maintain confidentiality as well as analyze problems and provide solutions while working in a fast-paced environment.

The incumbent should be comfortable using the Internet and other web-based applications such as the Registry of Motor Vehicles, Vital Statistics (VISyONS) and Property Online applications as well as software applications such as AMANDA, REGIS and Outlook.

A working knowledge of the programs, policies, acts and regulations administered by Service Nova Scotia is considered an asset.

Note: Contact Centre hours of operation are 8:30 a.m. to 4:30 p.m. Monday – Friday. Successful candidates must be available to work during these hours of operation.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Additional Information

This competition is being leveraged to fill multiple temporary vacancies. The projected end date of these temporary vacancies is March 31, 2027. 

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless career paths.

Pay Grade:CL 18  

Salary Range:  $24.05 - $26.91 Hourly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application. 

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at Show email.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Show email.