Business Process Analyst

Junior Business Process Analyst

• Hybrid: 2-3 day onsite
• Rate : $26/hr
• Location: Toronto
• Duration: 6‑month contract + extensions

Overview

Insight Global is seeking a Process Analyst who is responsible for designing, developing, testing, implementing, measuring and managing processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales, etc.

Key Responsibilities

• Act as a trusted advisor to assigned business/group.
• Influencing and negotiating to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships and collaborates with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the change/communication plan designed to positively influence or change behavior; develops tailored messaging; and identifies appropriate distribution channels.

Must‑Have Qualifications

• 1- 2 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Lean 6 sigma belt (minimum yellow belt)
• Excellent verbal and written communication skills
• Excellent analytical problem solving skills

Soft Skills & Attributes

• Strong consultative mindset with the ability to ask the right questions
• Excellent communication skills across technical and non‑technical stakeholders
• Comfortable working with frontline users to extract real‑world insights
• Highly organized with strong attention to detail
• Able to manage multiple intakes and priorities in a fast‑paced environment

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.