Program Administrator / Customer Service Representative (Government of Alberta) - Hybrid

Please send your resume at ***email_hidden*** if you are interested in this 07 months (09/01/2026 to 03/31/2027) contract role. Please feel free to forward if you are not interested. This is with Govt of Alberta.

Processing Center Advisor (GOAPRDJP00000985) - 8 Resources

Work Status: Hybrid

• The successful candidate must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. As a result, candidates must be located in or near Calgary, or Edmonton.
• Days in the office could be a maximum of 5 days a week

Work Location: 9920 – Calgary or Edmonton, Alberta

Must Have: Education

• High School Diploma/GED

Must Have: Work Experience

• 3 years experience in Customer Service and/or Retail sales experience.
• 2 years experience researching existing documentation to determine a resolution.
• 3 years experience working in a fast-paced role, to problem solve/troubleshoot, while working independently and in a team environments.
• 3 years hands on experience working in a complex environment requiring prioritization of tasks and deliverables.

Nice to Have: Education

• Relevant post-secondary education in the area of office administration. Acceptable education includes degrees, diplomas and certificates

Nice to Have: Work Experience

• 3 years experience navigating between multiple operating/computer system, to validate/assess applications eligibility
• 2 years experience working in a call center environment responding to inquires over the phone or by email and tracking detailed notes on the request in a call tracking system.
• 3 years experience working in a role that required strong analytical skills with high attention to detail and accuracy.
• 4 years relevant experience in a role similar to this. Experience must be applicable to this role.

We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.

Key Responsibilities

• Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
• Determine client eligibility by reviewing financial and supporting documentation.
• Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
• Provide guidance on program requirements and assist clients in navigating online services and processes.
• Investigate and resolve application, payment, eligibility, and system-related issues.
• Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
• Collaborate with internal and external partners to support effective program delivery.
• Contribute to continuous improvement initiatives, testing, training, and operational projects.

What You Bring

• Experience in customer service, program administration, benefits administration, case management, or a related field.
• Strong analytical, problem-solving, and organizational skills.
• Ability to interpret and apply legislation, policies, procedures, and program guidelines.
• Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
• Ability to manage competing priorities in a high-volume, fast-paced environment.
• Strong verbal and written communication skills.
• Experience handling sensitive and confidential information with professionalism and discretion.
• Ability to build positive relationships and provide empathetic, client-focused service.

Assets

• Experience with government programs, eligibility assessment, or social benefits administration.
• Experience supporting clients through complex or sensitive situations.
• Experience using multiple systems and databases simultaneously while delivering customer service.

Work Status and Location Requirement

• Per worker model this is a hybrid position, with opportunities in Calgary, or Edmonton.
• The successful candidate must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. As a result, candidates must be located in or near Calgary, or Edmonton.
• Days in the office could be a maximum of 5 days a week

Working Hours

• Standard Hours of work are 8:15 to 4:30pm with a 1 hr lunch break Alberta time, Monday through Friday excluding holidays observed by the province

Anticipated Interviews dates

• Interviews are estimated to start on August 17, 2026.

Scoring Methodology

• Financial/Pricing: 10%
• Resource Qualifications: 40%
• Interview Process: 50%

Submission Requirements

• RESUME
• TO PROCEED TO THE NEXT STAGE, YOUR RESUME MUST CLEARLY DESCRIBE ALL REQUIRED EXPERIENCE WITHIN THE CONTEXT OF THE SPECIFIC JOB OR PROJECT WHERE IT WAS GAINED. SIMPLY COPYING THE QUALIFICATION WITHOUT THIS EXPLANATION WILL NOT BE SUFFICIENT.
• EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.
• THREE REFERENCES, FOR WHOM SIMILAR WORK HAS BEEN PERFORMED, MUST BE PROVIDED. THE MOST RECENT REFERENCE SHOULD BE LISTED FIRST. REFERENCE CHECKS MAY OR MAY NOT BE COMPLETED TO ASSIST WITH SCORING THE PROPOSED RESOURCE.