Residential Services Representative

About Parkbridge Lifestyle Communities

Parkbridge, an operating platform of QuadReal Property Group, is Canada’s leader in modular housing and the largest builder, owner, and operator of residential land lease communities in the country. With over 25 years of experience, Parkbridge professionally manages more than 55 communities and 30 resorts across the country. Parkbridge enables Canadians to buy their first home sooner, seniors to downsize, and families to vacation at RV resorts that benefit from activity programs and included amenities.

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About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

Role Description

The Residential Services Representative is a key member of the community team and serves as the first point of contact for residents, visitors, and service partners. Reporting to the Community Manager, this role plays an important part in creating a welcoming, organized, and responsive community environment by delivering exceptional customer service, supporting daily office operations, and assisting residents with a variety of residential services.

Responsibilities

• Promote a positive and welcoming community atmosphere by greeting residents and visitors to the office.
• Serve as the primary point of contact for residents by answering incoming calls, responding to voicemail, and monitoring community email throughout the day.
• Follow up on residents’ inquiries and concerns in a timely and professional manner.
• Assist residents with general inquiries, including rent and utility payments.
• Coordinate office activities, including contractor key sign‑outs, visitor access management, directing couriers and deliveries, and booking amenities for residents.
• Manage office inventory, including office supplies and kitchen items, as required.
• Monitor the community mailbox and drop box throughout the day.
• Prepare and distribute residents’ communications as required, including rent receipts, applications to alter, and tenancy‑related documentation.
• Assist residents with creating and following up on Work Orders (WO).
• Support residents in accessing and using Parkbridge Connect.
• Manage community‑specific notices (e.g., BBQs, appreciation events) and monitor community bulletin board postings.
• Complete document management tasks, including scanning, uploading, and distributing documents and notices as needed.
• Act as a brand and cultural ambassador for Parkbridge and QuadReal, demonstrating professionalism, empathy, and a solution‑oriented mindset in all interactions.

Experience, Qualifications & Skills

• A strong passion for excellence in customer service delivery.
• Related experience in customer service or front office administration.
• Post‑secondary courses or certification in administration, hospitality, customer service, or a related field is considered an asset.
• Excellent verbal and written communication skills, with the ability to communicate effectively and professionally with residents, colleagues, and external partners.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• Proficiency in MS (Word, Excel, Outlook, and PowerPoint); knowledge of Yardi is considered an asset.

This job posting is for an existing vacancy within our organization.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.