Customer Service Coordinator

About Mondi

At Mondi, we offer packaging and paper solutions designed to support a circular economy. We've grown from a single paper mill to a global leader in sustainable packaging and paper, with our 24,000 employees working across 100+ production sites in more than 30 countries.

We combine strong industrial heritage with continuous drive to innovate and create products that help our customers make more sustainable choices every day.

About the Role

In this position, you will be part of the Sales and Supply Chain Team which is dedicated to sell and serve the market pulp from Mondi Hinton worldwide. In this function you will be reporting directly to the Head of Sales. Main tasks and responsibilities are to coordinate customer service and supply chain activities related to the sales of the unbleached kraft pulp produced at the Mondi Hinton mill, provide premium customer & logistics service and be a key interface between Mondi and a defined group of customers.

Your Mission

• Manage customer service activities in accordance with company policies and procedures.
• Handle different customer requirements, transfer them towards Mondi world and define solutions.
• Lead daily sales order management routines and procedures mainly for overseas sales, including documentation handling, co-ordination of overseas shipments and cooperation with third party partners (banks, forwarders).
• Be a strong partner for sales, production planning, technical sales, logistics and finance teams across all relevant business processes.
• Participate in projects/initiatives to constantly improve customer service factors.

Your Profile

• Post-secondary diploma or degree in business, logistics, supply chain, or quantitative discipline (e.g., data analytics or mathematics), with a focus on process improvement and operational efficiency
• Minimum of 2 years’ experience in international logistics and overseas customer service
• Experience in manufacturing, freight forwarding, or transportation is an asset
• Multilingual skills are an asset.
• Advanced proficiency in ERP systems, Microsoft Excel, and the Microsoft Office Suite
• Ability to handle sensitive information with a high level of confidentiality and professionalism

Why join Mondi?

At Mondi, you’ll be part of a global team shaping the future of sustainable packaging and paper. We combine innovation, responsibility and collaboration to create solutions that make a positive impact on the world.

We believe our strength comes from the diversity of our people. We are committed to creating an inclusive workplace where everyone feels respected, valued and empowered to contribute. We welcome talent from all backgrounds and encourage you to apply, even if you don’t meet every single requirement.

Join us and grow your career in a company where your ideas matter, your development is supported, and your contribution helps us create a better tomorrow.

Ready to make an impact?

We’d love to hear from you. Whether you’re actively exploring your next opportunity or curious about how you could grow with us, we encourage you to start the conversation.

Apply through our careers portal and take the next step in your journey with us. We carefully review every application and will keep you informed throughout the recruitment process.

Get in touch

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future.

Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities.

Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.

Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address View email address on ca.workus.org “safe list” or address book.