SCM & Fulfillment Lead

Montreal, QC · On-site (5 days/week) · Full-time
Compensation: CAD 80,000–150,000 base + competitive equity

About the Company

A venture-backed consumer health hardware company (Series A, founded 2019, ~25-person team) building a first-of-its-kind at-home biomarker monitoring platform that turns physiological signals into measurable, trackable data via a mobile app. The company ships a regulated physical product direct-to-consumer across Canada and the US and is scaling quickly.

The Role

Own everything between the company's suppliers and its customers' doorsteps — sourcing, procurement, inventory, logistics, and order fulfillment — including the complexity of Canada-to-US cross-border shipping and customs. This is an individual contributor role today, with a clear pathway to build and lead the full operations function over time, reporting directly to the founder.

What you'll be doing

• Own the end-to-end supply chain: vendor selection, qualification, audits, long-term relationship management, and backup sourcing for all critical components
• Eliminate cross-border delays and customs friction in Canada-to-US shipping, managing carrier selection, 3PL relationships, and importer-of-record structures
• Build and roll out inventory-tracking and procurement-planning systems that give leadership real-time visibility into inventory levels, landed costs, and order status
• Drive COGS reduction through vendor negotiations, alternative sourcing, and process improvements as order volume scales
• Own the interface between supply chain and manufacturing on materials planning and production scheduling
• Set performance standards and accountability for suppliers, freight forwarders, 3PLs, and carriers

Requirements

• 3 to 7 years supply chain and fulfillment ownership (physical product)
• Cross-border Canada-to-US shipping and customs experience
• Regulated consumer product background (health, food, skincare, or diagnostics)
• Startup or high-agility environment, builds from scratch
• Montreal in-person, 5 days per week (startup hours)
• Engineering or technical background a strong plus

Green Flags

• Startup experience in a scaling physical product company
• D2C experience in a regulated or quasi-regulated space
• Engineering or technical background paired with supply chain experience
• Demonstrated company values alignment: grit, openness, purpose, ownership, and first-principles thinking
• Early-stage experience at a consumer health wearable or adjacent hardware company

Red Flags

• Frequent short tenures without a logical explanation
• Only large-organization experience with no startup exposure
• Focused on title or status rather than the work
• Rigid experience mindset, applies past patterns without questioning them

Why Join

• Sole owner of the full supply chain and fulfillment function, building systems from scratch with no inherited playbook
• Individual contributor role today with a clear pathway to Head of Operations as the company scales
• Regulated consumer-health hardware at a scaling Series A stage, where supply chain is a core competitive lever
• Strong benefits: private medical & dental, EAP, Group RRSP (no vesting), spa access, flexible hours, and in-office meals