Senior Director Trust Operations

Lead Trust Company operations at BMO Trust Company in Toronto, applying operational risk management and service delivery expertise to support strategic priorities.As Senior Director, Business Enablement, you will oversee business operations, Will Bank operations, employee experience, and strategic partnerships. You will coordinate trust administration, operational resilience, service quality, and continuous improvement across regions and business units. The role supports integrated trust, estate, fiduciary, and wealth administration services.Key Responsibilities:
Lead operations and Will Bank strategy and deliveryMonitor service levels, error trends, and risk indicatorsOversee operational risk, business continuity, and access managementLead employee experience and development initiativesManage strategic vendors and Encircle servicesRequirements:
9+ years of relevant experience in a related fieldThorough knowledge of banking, trust, and estate servicesExperience delivering strategic people, process, and technology initiativesExpert communication, analytical, influence, and collaboration skillsTEP, CFA, MBA, CA, or LLB credentials preferred or advantageousApply operational leadership, trust administration expertise, and risk-informed decision-making to advance BMO Trust Company service excellence.
#J-18808-Ljbffr