Vancouver - Senior Administrative Support Specialist - Business Immigration

Opportunity

The Senior Administrative Support Specialist - Business Immigration provides administrative and operational support to the EY Law LLP business immigration practice. Supporting Canadian, US, and global immigration teams, this role ensures timely, accurate handling of immigration-related materials and processes to facilitate client service delivery.

Key Responsibilities

• Provide advanced administrative support to the immigration practice, managing day-to-day workflows such as printing, assembly, quality review, scanning, and processing of immigration application packages.
• Coordinate incoming mail and courier deliveries, including scanning, logging, routing, and preparing outgoing shipments to meet deadlines and service standards.
• Maintain organized, compliant physical and electronic filing systems to support efficient case handling and retrieval.
• Serve as a point of escalation for complex or time-sensitive issues, exercising discretion to resolve non-standard situations.
• Collaborate with teams and program managers to ensure effective service delivery and prioritize competing deadlines with real-time adjustments.
• Identify opportunities to streamline in-office processes and enhance efficiency, consistency, and service quality.
• Provide guidance, support, and training to staff and new ESC team members.
• Ensure all client and case data is securely stored, transmitted, and accessed only through authorized systems, applying password protection and encryption to sensitive documents and communications.
  Limit access to personal information to necessary team members and follow firm protocols for data retention, archiving, and deletion.
  Report suspected data breaches or privacy incidents promptly and participate in ongoing data privacy training to stay updated on relevant laws and firm policies.

Skills and Attributes for Success

• Strong collaboration and independent work capabilities.
• Effective written and verbal communication skills.
• Ability to follow detailed instructions accurately.
• Flexibility to adapt to changing priorities.
• Proactive and initiative-driven mindset.
• Advanced administrative skills and sound judgment in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to perform under pressure and meet tight deadlines.
• Discretion and ability to handle confidential information.
• Willingness to learn new technologies and develop skills.
• Availability to attend meetings and support business needs.
• Flexibility to work additional hours during peak periods.
• Ability to identify, elevate, and resolve issues professionally.

Qualifications

• High School or College Diploma in Communications, Writing, Law, or Immigrant Studies.
• 2–3 years of administrative, office support, or professional services experience.

Benefits

We offer a competitive compensation package based on performance and comprehensive Total Rewards, including discretionary bonus, medical, prescription drug, dental coverage, defined contribution pension plan, vacation policy, firm‑paid days, statutory holidays, and paid personal days. Additional benefits include:

• Support and coaching from colleagues in the industry.
• Learning opportunities to develop new skills and progress career.
• The freedom and flexibility to handle your role in a way that’s right for you.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting neuroinclusion and accessibility initiatives, and amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive toward reconciliation. When people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.