Amazon Operations Manager (E - commerce)

About Mira

Mira is a San Francisco-based hormonal health company providing integrative care and hormonal testing for over 300,000 customers. In 2023, we were recognized by Inc. 5000 as America's fastest-growing femtech company.

Mira's breakthrough innovation was creating the market's only FDA-compliant at-home hormone monitor with quantitative testing technology. From the beginning, our mission has been to make hormone data accessible and meaningful so women can understand their bodies and make confident health decisions at every stage of life, from cycle health and family planning to hormonal imbalances and the menopause transition.

We are committed to improving real health outcomes through personalized insights, cutting-edge technology, and science-backed data, turning hormone information into practical guidance for everyday wellbeing.

About The Position

We are looking for a Senior Amazon Operations Manager to take full ownership of our Amazon accounts across the US, UK, and Canada. The ideal candidate is experienced in Amazon Seller Central FBA operations, brand registry and listing management, and account health monitoring at scale. This is a hands-on individual contributor role for someone who catches problems before anyone else does and resolves them without being asked.

If you want to challenge yourself at a high-growth startup and make a difference for women's health, please join us!

Requirements

• Minimum 5 years of hands-on Amazon Seller Central FBA experience
• Minimum 3 years managing accounts with $10M or more in annual Amazon revenue
• Direct experience escalating cases with Amazon's account management team
• Has independently resolved at least one brand registry crisis, listing suppression, or account transition
• Deep knowledge of Amazon policy changes and their impact on listings, reviews, and account health
• Experience with regulated, health, or FDA-relevant product categories strongly preferred
• Fluent English with strong written communication skills

Details

The role is a remote position with a 40-hour workweek, flexible working hours, and occasional overlap with the US team.

Responsibilities

• Monitor account health daily across all three marketplaces and flag issues proactively with a proposed resolution before leadership sees them
• Own all Amazon Support cases from opening to resolution with no delays and no hand-offs
• Maintain and protect Brand Registry across the US, UK, and Canada, including variation architecture and parent/child relationships
• Manage all flat file uploads, listing updates, title and bullet optimization, and A+ content uploads
• Resolve listing suppressions and policy flags before they impact sales
• Own FBA shipment creation and management together with our logistics team, monitor inventory levels and flag restock needs proactively
• Monitor for unauthorized resellers and counterfeit listings daily and use Brand Registry enforcement tools to remove violations
• Monitor reviews daily across all marketplaces and manage review request automation
• Own Amazon Canada account setup and ongoing management
• Maintain Walmart and Target accounts as secondary channels

Benefits

• Join one of the fastest-growing femtech companies in the US, driven by a strong mission to advance women's health and expand access to care
• Be part of a passionate, highly motivated, and international team dedicated to making a real difference in people's lives
• Thrive in a fast-paced startup environment where your work directly impacts company growth, strategy, and key decisions
• Enjoy real opportunities for career growth with the ability to shape, build, and develop as we scale
• Work in a flexible, fully remote environment that supports autonomy, ownership, and independence
• Receive a competitive salary along with a performance-based bonus system tied to OKRs

Recruiting Process

Step 1: Screening call with HR / Step 2: Assessment task / Step 3: Interview with Head of Operations / Step 4: Final interview with CEO