Complaint Administrator

Job Responsibility:

Are you a team player with a surprisingly positive attitude? The Better Business Bureau wants you!

BBB is a not-for-profit organization committed to being the leader in advancing marketplace trust. For more than 100 years, Better Business Bureau has helped consumers find trustworthy businesses.

We are looking for a Complaint Administrator to join our Consumer Services Department. The successful candidate will assist in resolving marketplace disputes with businesses located throughout the GTA and Central Ontario.

Responsibilities:

• Intake and handling of consumer complaints.
• Facilitate communication between consumers and businesses in an effort to help both parties reach a mutually satisfactory outcome.
• Act as a neutral third party in facilitating BBB dispute resolution processes in accordance with BBB policies and practices.
• Answer questions about the process and provide helpful information and suggestions to both parties.
• Coach both businesses and consumers on how to respond effectively when in conflict and guide them toward resolution.
• Publish complaints for public viewing on bbb.org.
• Actively participate as a member of the team toward the completion of goals and a positive workplace environment.
• Assist, educate and encourage business leaders to create a marketplace where buyers and sellers can trust each other.
• Other duties as required.

Qualifications and Skills:

• Positive and enthusiastic!
• Conflict resolution experience.
• Ability to remain neutral and professional in challenging situations.
• Familiar with G-Suite applications.
• Strong attention to detail and accuracy.
• High tolerance for stress and competing priorities in a high-volume, fast-paced work environment.
• Excellent customer service, communication and listening skills.

Application Process

Send your resume through Indeed, to View email address on ca.edajobs.com or by fax to View phone number on ca.edajobs.com.

At BBB, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, creating an environment where every employee has the opportunity to reach their full potential. BBB is committed to providing accommodations; should you require an accommodation and are contacted regarding this position, please advise the interview coordinator of any accommodation measures you may require and we will work with you to meet your needs.

We thank all applicants, and regret that we are able to contact only those who are invited for an interview.

Job Types: Full-time, Permanent

Pay: $35,000.00-$37,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kitchener, ON N2H 2M2: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Kitchener, ON N2H 2M2