Field Operations Supervisor, Service - Edmonton

What you will be doing:
Develop and implement strategic plans to effectively allocate and manage employee assignments. Ensure alignment with contractual obligations, focusing on quality and efficiency in service delivery.
Plan, direct and coordinate employee assignments, visually monitor employee performance on projects to ensure compliance with contractual obligations and budgets
Enforce strict adherence to safety standards as dictated by company policies and the Alberta Occupational Health and Safety (OHS) legislation.
Proactively investigate work-related incidents, accidents, or near-misses, implementing corrective measures to prevent future occurrences.
Conduct regular 'Toolbox Talk' meetings to update and educate staff on industry best practices and safety protocols. Play a pivotal role in the recruitment and training of field and support personnel, ensuring skill development and proficiency.
Foster strong, collaborative relationships with property managers, designated managers and owners. Strive to exceed contractual obligations through effective communication and coordination.
Monitor and evaluate the work processes, providing technical guidance or coordination support as needed. This includes both verbal and written communication, as well as the preparation of relevant documentation.
Guarantee the availability and optimal utilization of materials, tools, equipment, and power tool spare parts for ongoing activities. Provide clear, straightforward direction to mechanics and support staff to maximize efficiency and effectiveness.
Maintain an up-to-date understanding of all facets of elevator technology, ensuring the company stays at the forefront of industry advancements.
Exhibit outstanding communication skills and a commitment to exceptional customer service. Address and resolve work-related issues promptly and efficiently, maintaining high customer satisfaction.
Demonstrate a deep commitment to the ongoing and future growth of the company. Embody and promote the company's vision and goals, contributing to its long‑term success.
Conduct site surveys and equipment assessments for repair and service activities to accurately define scope, resource requirements, and execution plans.
Perform site walk-throughs as required to assess work progress, identify deficiencies, and ensure compliance with quality, safety, and customer expectations.
Coordinate the procurement and timely availability of materials required to support service, repair, and project activities.
Schedule and coordinate service activities to optimize workforce utilization, meet customer commitments, and support operational objectives.
Oversee the execution of service and repair work to ensure completion within established budgets, timelines, and quality standards while meeting customer expectations.
Manage remote regions of northern Alberta and NWT, based on operational needs
Other tasks as assigned
What do you bring:
A minimum of 5 years of operational / field experience in the capacity of a mechanic in the elevator Industry
Demonstrated practical knowledge of ASME / CSA B44
Must comply with Alberta’s Safety Codes Act (or hold an equivalent AHJ‑recognized certification)
A proven ability to read and interpret technical drawings, documents and specifications
Competent in the care, use, and application of all tools integral to the Elevator Industry
Competent in the use of basic business software and hardware
A combination of experience and/or professional designations within the industry and a willingness to maintain and seek out required designations
A desire to learn, maintain, and expand knowledge of all aspects of elevator technology, both mechanical and electrical
Experience with multitasking and prioritizing multiple projects
Must be able to work under pressure and in a fast-paced environment
Requires demonstrated interpersonal and communication skills with all levels of employees and customers, internal and external
Valid driver’s license and ability to travel within the Edmonton Area and surrounding areas
What we offer
This role offers a car allowance and fuel card
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Bonus plans for all positions
Wellness Program
TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law.
This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements. As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team
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