Service Coordinator

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Service Coordinator, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here! 

Hours: Temporary full time for 12 months 

What you’ll be doing:  

• Review referral requests to ensure that it meets established criteria


• Ensure data is collected and input as required


• Attend meetings with referral source as required


• Document and escalate service issues


• Monitor the work of assigned clinicians to ensure adherence to specific standards and timelines and provide support to our clinician network to ensure they are managing expectations


• Add to a positive work culture by identifying efficiencies and solutions to any issues


• Liaise with the client/patient, third parties (including insurers), the employer and various health care professionals


• Act as the first point of contact for service providers and corporate customers and help manage and track complex cases 


• Maintain database(s) and client/case files with a high level of accuracy and confidentiality 

What we’re looking for:

• Bachelor’s degree in a related field or an equivalent experience and training


• Case Coordination and or Case Management experience is a major asset


• Expertise in Disability Treatment and Management principles, practices and processes


• Proficiency with Microsoft Word, Excel and PowerPoint


• Excellent verbal and written English communication skills


• Effective self-directed work style with the ability to work with minimal supervision


• Strong administrative and customer service skills


• Effective interpersonal skills; ability to communicate with a variety of stakeholders


• Ability to efficiently manage multiple demands under time constraints and deadlines 


• Adaptable to changing priorities and contribute effectively to a positive work environment

Homewood Health promotes a fair and competitive compensation model. Pay rates are tailored to reflect differences in operating environments and job requirements. Compensation is influenced by many factors including compensation principles or approach for a role or job function, organizational tenure, experience, qualifications or premium skills, external competitiveness, internal comparability, geography and work performance. Pay range for this position is $19.50-21.50/hourly.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

This job posting is for an existing vacant position within the organization.