Program Coordinator (Online Programs)

Program Coordinator (Online Programs)

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

A Brief Overview

Reporting to the Department Manager, the Program Coordinator (Online Programs) supports the planning, delivery, promotion, and continuous improvement of Professional Development (PD) and Certificate in Mining Technologies (CMT) programs. The role serves as the primary point of contact and academic advisor for these programs for prospective and current students, providing guidance on program options, admissions, course selection, academic progression, and learner support. The Program Coordinator (Online Programs) leads program recruitment initiatives and coordinates marketing and communications activities to promote program awareness and enrollment.

The Program Coordinator (Online Programs) also provides operational support for PD and CMT programs through course planning and scheduling, program resource recruitment and coordination, industry partnership engagement, industry site visits, and coordinating departmental events. Working closely with the Academic Online Programs Advisor, the incumbent contributes to program strategy development, quality assurance, and continuous improvement initiatives to enhance program effectiveness and student success.

This position is the first point of contact on academic support matters within the department for students, prospective students, faculty and staff. This position advises students on academic program planning, course selection, program completion requirements, faculty regulation and policies and procedures. The position also provides program administrative support in areas such as recruitment planning and events, admissions, academic calendars, class lists, convocation and graduation.

Travel is an inherent part of the position. This position is subject to the Travel Time Credit provisions of the USW Local 2010 Collective Agreement.

The schedule for this position requires the incumbent to work frequent early mornings, evenings and weekends, according to program or area needs.

Job Description
What you will do

• Promotes the program to prospective students by attending events, and organizing and tracking other program recruitment activities.


• Serves as the first point of contact for students, and/or faculty, departments, prospective students, parents of students, external and internal contacts regarding programs.


• Advises students on academic program planning, course selection, registration, and program completion requirements.


• Organizes and administers processes that relate to student progression such as processing applications, grade completion, eligibility to graduate, convocation etc.


• Collects and submits timetabling information.


• Coordinates exams, including room bookings (thesis defences, midterms, oral exams etc.).


• Prepares and deliveries surveys, including course evaluations.


• Participates in the development of co-curricular and/or experiential learning activities.


• Ensures accurate recordkeeping of all student activities with the program.


• Reviews transcript information for international or external applicants.


• Collects data and prepares statistical reports, identifying trends and potential issues.


• Refers students to the appropriate services for assistance (e.g., Student Wellness Services, Career Services etc.)


• Acts as a representative of the department and/or unit on committee(s).


• Writes and posts updates on a variety of platforms, including social media accounts, internal Wiki’s, networking platforms, webinars, etc.


• Maintains and updates departmental and/or unit website(s).


• Develops a variety of orientation and/or promotional materials, assesses the effectiveness of materials.


• Coordinates and organizes academic related events, including meetings, workshops, webinars, conferences, orientations, information and/or teaching sessions, and guest lectures.


• Facilitates student recruitment for the program, by attending recruitment fairs, conferences and planning and hosting events etc.


• Creates and/or maintains program portal and/or databases, updating, revising and assisting students and instructors.


• Builds and maintains relationships with key stakeholders in other departments/units/industries.


• Recommends revisions and/or maintains policies, procedures and/or handbooks.


• Other duties as required in support of the department and/or unit.

Required Education

• Four-Year Bachelor Degree or equivalent.
• in engineering preferred. or


• in education preferred.

Required Experience

• More than 3 years and up to and including 5 years of experience.
• Experience working at a post-secondary education institution considered an asset.


• Experience advising students considered an asset.


• Experience in planning and/or managing projects considered an asset.


• Experience advising students considered an asset.


• Experience developing, coordinating and producing promotional and marketing material considered an asset.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.


• Interaction with others typically requires interpersonal skills and the ability to understand and influence.


• Adapt messages to meet the needs of the intended audience.


• Build relationships, trust and credibility.


• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.


• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.


• Participate in project team meetings and develop individual project plans.


• Lead procedural or technological change within a unit.


• Identify new problems and seek information and input to fully understand the cause of problems.


• Identify opportunities to improve the effectiveness and efficiency of work processes.


• Draw logical conclusions and provides opinions and recommendations.


• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.


• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at View email address on clients.njoyn.com .