customer service representative.

Job Title: Customer Service and Account Management Representative

Location: Laval

Employment Type: Full-time, Permanent

Salary: $55,000 to $65,000 / year

Summary Description
Are you known for your thoroughness and organizational skills? Our client, a growing industry leader specializing in food packaging, is seeking a Customer Service and Account Management Representative to join their team in Laval.

In this exciting new role created due to major business expansion, the Customer Service and Account Management Representative will play a pivotal role between B2B buyers, operations, and the warehouse. Based in Laval, this key position offers a dynamic work environment where your autonomy and attention to detail will drive success.

Advantages
Benefits
Competitive Compensation: Annual salary ranging from $55,000 to $65,000 based on experience.

Stable Schedule: Monday to Friday, 8:00 AM to 4:00 PM (40 hours/week).

Vacation & Time Off: 2 weeks of vacation from year one + 5 sick/personal days.

Work Environment: Expanding business offering a stimulating role with significant autonomy.

Permanent Position: Direct hire by the client.

Responsibilities
Responsibilities
Act as the main point of contact for B2B accounts and buyers (90% of interactions handled via email).

Provide clients with accurate information regarding pricing, inventory availability, and delivery lead times.

Prepare and send technical data sheets and product samples.

Track order fulfillment by going directly into the warehouse to verify stock and product packaging.

Work closely with outside sales reps, the operations team, and the import division.

Ensure accurate updating of client records in the CRM software (Zoho).

Qualifications
Qualifications
Relevant experience in B2B customer service, account management, or inside sales.

Functional to fluent bilingualism (French and English), both oral and written.

Proficiency with office tools and comfort using a CRM (Zoho experience is an asset).

Exceptional attention to detail, strong organizational skills, and autonomy.

Initiative and ability to adapt to changing priorities in a fast-paced distribution environment.

Justification for English Language Requirement (Law 96 Compliance)
Fluency in English is required for this position due to daily interactions with English-speaking clients, buyers, and vendors located outside Quebec, as well as the necessity to consult global technology tools and international technical specifications written in English.

Summary
How to Apply
Interested in taking on this challenge? Send your resume today to: View email address on randstad.com

Referral Program
Know someone who would be a great fit for this position? A referral bonus may be awarded for any recommendation that leads to a successful hire! Contact us to learn more.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more