Senior Logistics Coordinator

Job Responsibility: Job Posting: Senior Logistics Coordinator Employment type: Permanent Full-Time Location: Brampton, ON Shift details: Monday to Friday (Hours to be determined based on operational needs) Internal posting expires on July 11, 2024. Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It's an environment where you can grow your career in any direction you choose. We're evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive . Are YOU our next Senior Logistics Coordinator? As a Senior Logistics Coordinator , you will be hands-on in this operational role that combines your knowledge of logistics operations, processes and customers to meet service delivery commitments and KPIs. You will be reporting to the Operations Manager, this role will liaise with Dispatch, Warehouse, Distribution, Customer Service, Labs to facilitate resolution of routine service and operational issues. Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Tracking and monitoring that all supplies are delivered, and specimen pick-ups are made on time, escalating to the Operations Manager where necessary.
• Providing clients with information affecting delivery, such as delays delivering high levels of customer experience.
• Liaising with a broad range of internal stakeholders including couriers, dispatch, warehouse, customer service, labs to resolve service and operations issues. Escalating to operations managers for guidance or intervention as required.
• Ensuring all routes are covered by facilitating shift change requests, including rescheduling shifts and ensuring coverage for late or absent employees for review and approval by the Operations Manager.
• Assisting drivers with routing or delivery issues, communicating changes to service requirements and fleet vehicle maintenance.
• Supporting operations managers to implement programs & policies to bring efficiencies, increase customer experience and reduce costs.
• Communicating existing or potential service issues to Operations Managers for resolution.
• Generating and maintaining preparing reports, files, databases, and/or other documents to monitor and track service delivery performance, client-specific reports and invoices.
• Identifying service or process issues and providing recommendations for potential solutions.
• Performing quality assessments for route completeness and compliance with appropriate regulations and to ensure accuracy of documentation.
• Monitoring and arranging for vehicle maintenance scheduling and ensuring inspections, service and repairs are completed on a timely basis.
• Monitoring the rotation of vehicles for annual mileage to be spread equally across the fleet, and appropriate vehicle allotment for routes. Facilitating fleet vehicle service with appropriate vendors. Liaising with vendors to coordinate the service and costs.
• Entering driver hours into the payroll system in an timely and accurate manner for Manager approval.
• Support the safe driving program by participating in ride-alongs to share best practices, provide peer training and recommending improvements to driver training and SOPs.
• Coordinating of annual training plans for health & safety, defensive driving, TDG, WHMIS and other mandatory training courses for both new and existing couriers, escalating any issues to the Operations Manager. Ensuring training files and recurring training is up-to-date for the team and documented.
• Assisting the Operations Manager with documentation of workplace accidents and ensuring the necessary protocols are followed, in accordance with Dynacare Standard Operating Procedures (SOPs), reporting hazards and working in compliance with established safe working practices.
• Participating in safety programs and activities such as training, communication, inspection, investigation and general safety promotion.
• Performing other duties assigned by the Operational Manager in accordance with established company policies and procedures.

What YOU bring to the role:

• Strong problem solving, decision making and judgement to resolve issues in a timely and effective manner.
• Effective time management, and the ability to handle multiple priorities and deliver with strict timelines.
• Strong customer service skills, offering best in class service to internal and external customers
• Balance multiple priorities with sound decision making, critical thinking and organization skills
• Ability to lead by example with a positive attitude and respectful of others
• Continuous improvement mindset of bringing forward recommendations, collecting data and implementing solutions
• Foster open communication between all team members
• 3 to 5 years related experience in a transportation industry preferably in healthcare environment.
• Updated certifications and licenses required to practice in the field.
• Post-secondary Education.
• Proficient in MS office suite, excellent computer and keyboarding skills
• Valid G driver's license with clean driving abstract, and 2 years full G class driving experience.

Working conditions:

• Ability to work flexible hours
• Ability to travel to and between locations basis may be required in some locations

*Please note that a Criminal background verification must be met as a condition of employment*

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we're proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada's health and wellness solutions leader. Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.