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Customer service clerk

Part-time

Cloud Star

  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years
  • or equivalent experience
  • Work setting

    • Telecommunications company

    Tasks

    • Advise clients on advertising or sales promotion strategies
    • Answer written and oral inquiries
    • Answer inquiries and provide information to customers
    • Arrange for refunds and credits
    • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
    • Perform general office duties
    • Receive and log complaints
    • Receive payments
    • Maintain and manage digital database
    • Answer clients' inquiries and provide information

    Computer and technology knowledge

    • Database software
    • MS Excel
    • MS Windows
    • MS Access
    • MS Office
    • Spreadsheet

    Type of experience

    • Call centre

    Area of work experience

    • Marketing

    Screening questions

    • Are you available for shift or on-call work?
    • Do you have experience working in this field?
    • Do you meet the language requirements listed in the job posting for the position (English or French)?

    Employment terms options

    • Flexible hours

    Financial benefits

    • As per collective agreement

    Other benefits

    • Free parking available
    • Work Term: Casual
    • Work Language: English
    • Hours: 6 hours per week
Vacancy posted 10 days ago
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