Quality Coordinator

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Quality Coordinator based in Canada. We are seeking an organized and detail-oriented Quality Coordinator to oversee workflow management and quality assurance for school photography projects. In this seasonal, fully remote role, you will coordinate incoming jobs, distribute assignments across the quality control team, and monitor progress to ensure deadlines are met. You will balance workloads, identify bottlenecks, and follow up on delayed or incomplete tasks to keep operations running smoothly. Alongside coordinating workflows, you will perform hands-on image editing and quality checks to ensure photographs and customer data meet established standards. You will collaborate with photographers, quality control colleagues, and training teams to address recurring issues and improve processes. This opportunity is ideal for someone who combines strong organizational skills with a keen eye for detail and enjoys supporting team performance in a fast-paced environment. Accountabilities: - Job Intake and Assignment: Monitor incoming photography jobs, confirm they are ready for quality control, and assign them to team members based on workload, deadlines, job size, and individual experience. - Workflow Prioritization: Prioritize assignments according to delivery and activation dates, yearbook and composite deadlines, and seasonal demand. Rebalance workloads when volumes increase, team members are unavailable, or urgent jobs arise. - Job Tracking and Follow-Up: Maintain an accurate tracking system covering each job from intake through completion. Monitor progress daily and follow up on delayed, stalled, or incomplete assignments. - Deadline and Quality Oversight: Ensure every job is reviewed within established turnaround times and that all required quality control checklist items are completed before a job is marked finished.

- Issue Resolution and Escalation: Follow up with photography teams when information, images, or data are missing. Escalate jobs at risk of missing deadlines to the appropriate operational leaders and affected teams. - Reporting and Communication: Report on job volumes, turnaround times, and backlogs. Serve as the primary point of contact for job status inquiries and share recurring quality trends with leadership and photography training teams. - Image Editing and Quality Control: Review and edit photographs to ensure correct cropping, centering, head sizing, and positioning. Remove backgrounds, correct glass glare, and verify that unsuitable images are removed from customer galleries. - Lighting and Brand Consistency: Check lighting consistency across photographers working on the same job and report potential lighting or calibration issues. - Data Accuracy and Privacy: Confirm that each subject has the correct primary image, verify student and staff classifications, check name formatting and graduate email addresses, and ensure photography opt-outs are respected before activation. Identify and separate combined files to protect customer privacy. - Team Support and Continuous Improvement: Provide constructive feedback to photography teams, document examples of strong work and improvement opportunities, and collaborate with training teams to refine quality standards, checklists, and workflows. Requirements: - Education: High school diploma required. Postsecondary education in business, photography, digital imaging, or a related field is preferred. - Relevant Experience: 2–3 years of experience in photo editing, quality control, production, or workflow coordination, preferably in school photography or high-volume photography environments. - Workflow Coordination: Experience assigning, scheduling, or tracking work for a team, with the ability to manage multiple jobs and deadlines simultaneously.