(Canada) Sales Development Representative, Life Sciences

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn .

**Travel to Office expectations**

For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Meet the Role:

As a Sales Development Representative (SDR), you are responsible for building the Sales channel by attracting and qualifying Life Sciences prospects who are evaluating or considering patient data and services for commercial and Real World Evidence use cases. You will directly impact the growth of our business by generating leads and collaborating on targeted campaigns to build and increase our customer base.

We understand that the industry we serve is a niche market, and that your learning curve will be high. Don’t worry, we got you. You will receive a ton of training on PointClickCare products and services, the latest sales processes, and you will continuously learn about the high growth senior care industry. 

· Strategic approach to territory planning, account planning, account cohorting and the pre-discovery/qualification stage

· You’ll engage with your assigned territory of prospects to understand their business and look for opportunities to schedule a meeting for them with our Account Executives.

· You will use our Customer Relationship Management (CRM) system to track progress, schedule activities, and document relevant information on prospective customers

· There are always new opportunities to contribute to the culture and business objectives of PointClickCare.

· You will help prospects to identify the need for LTPAC patient data that will lead to increased quality of care for residents.

· Resourcefulness in your day to day role.

· You will contribute to booking and revenue targets.

· You are often the first point of contact with our prospects, giving us the opportunity to establish a positive relationship and experience.

· It is the entry position into our Sales organization, which will provide organizational bench strength for other sales roles.

Meet the Team:

You will report into the Manager, Account Development and you’ll be working alongside other SDR’s and Account Executives to meet sales targets. This team model allows for lots of collaboration and the ability to share stories/best practices. In addition to having lots of support from your immediate team, you will have a dedicated SDR Manager whose sole purpose is to set you up for success through coaching and mentorship. The leadership style can be described in one word, ENABLERS. The leadership support is based on an individualistic approach enabling you to succeed in this role or prepare you for the next.

Meet Your Colleague:

One of your fellow SDR teammates began their career with limited sales experience. They quickly learned how to be more assertive and suggests that having a “go getter” mindset will make you truly successful in this role. They encourage you to be vulnerable, consistently ask questions, and push yourself out of your comfort zone.

About You

· You are goal oriented, driven, and positive.

· You share the same passion as we do for the industry we serve.

· You demonstrate exceptional verbal and written communication skills.

· You demonstrate your accountability, so you are reliable in delivering on what you commit to.

· You are exceptional at building strong relationships at all levels.

· You have strong organizational, planning, and prioritization skills.

· You consistently strive to improve yourself and find ways to develop professionally.

· You think outside the box, and find creative solutions to problems.

· You have some experience in entry level sales.

· You hold a Post-Secondary Degree/College Diploma.

· You have some experience using CRM systems, but is not a requirement. Hopefully it’s with Salesforce or SalesLoft.

What you’ll be doing day to day:

• Develop strong content knowledge of the healthcare industry
• Research potential prospects
• Create a strategic outreach plan with Vice President of Sales to target prospective customers
• Cold call and email to schedule meetings and conference calls.
• Identify and target prospective ED Medical Directors, CMOs, and other healthcare executives through strategic planning and execution 
• Communicate with prospective customers including chief health care executives using creative outreach methods via email and phone 
• Achieve weekly, monthly and quarterly goals through scheduling of meetings and appointments for Vice President of Sales with prospective customers
• Prepare background material and market research in preparation for all sales meetings and appointments 
• Manage post-sales meeting follow up such as scheduling follow up calls and assisting with the new customer sales process 
• Maintain internal database to track key performance metrics and sales and marketing activities 
• Own calendaring, logistics and administrative responsibilities for all pieces of the sales process for the Vice President of Sales 
• Manage special projects as necessary

Skills and experience we’re looking for:

• Bachelor’s Degree or equivalent experience
• Customer service experience
• Experience working in a team environment
• Sales or fundraising experience
• Strong communication skills
• Proven ability to meet and exceed goals
• Ability to communicate by e-mail and phone
• Ability to overcome challenges or obstacles in the moment 
• Attention to detail

What success would look like in this role:

• Meeting set goals
• Establishing a cadence for contact method
• Integrating well with the team
• Identifying new leads on a weekly basis

$65,000 - $67,000 a year

At PointClickCare, base salary and commissions are among the many components that make up our total rewards package. The Canadian on target earnings range (base salary + commissions) for this position is $65,000- $67,000 + benefits. Our ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

#LI-SG1 #LI-Remote

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.