Community Support Manager

About E4c

e4c journeys with people as they shape the lives they envision, building resources, relationships, and belonging in the communities they call home. Guided by our vision of a community where every person has the opportunity to live with dignity, belonging, and purpose, we deliver person-led, collaborative, and evidence-informed services that strengthen individuals, families, and communities. Rooted in our core values of courage, compassion, connection, and commitment, we are dedicated to creating lasting opportunities and meaningful community impact.

Position Summary

The Community Support Manager provides strategic and operational leadership for family-centered, community-based programs that promote children's development, school readiness, and family well-being. Leading an interdisciplinary team, the role is responsible for program operations, people leadership, service quality, community partnerships, and integrated service delivery. The Community Support Manager ensures services are trauma-informed, strengths-based, culturally responsive, and aligned with organizational priorities, funder expectations, and community needs.

Schedule

• Monday to Friday, 8:00AM – 4:30PM
• Flexibility to work occasional evenings and weekends, with adjusted scheduling

Key Responsibilities

• Provide values-based leadership, supervision, coaching, and professional development to a interdisciplinary Community Support team.
• Lead recruitment, onboarding, workforce planning, employee engagement, and performance management to build a high-performing team.
• Manage the delivery and continuous improvement of family-centred Community Support services, including intake, case management, coaching, outreach, literacy, and arts-based programming.
• Ensure services are trauma-informed, strengths-based, culturally responsive, inclusive, and responsive to the evolving needs of children and families.
• Monitor program quality, service delivery, caseloads, and performance outcomes to support continuous improvement and effective resource utilization.
• Lead risk management, crisis response, incident reporting, and compliance with organizational policies, legislation, professional standards, and funder requirements.
• Develop and maintain collaborative partnerships with schools, community organizations, and service providers to strengthen referrals, service coordination, and community engagement.
• Manage program budgets, staffing resources, operational planning, and reporting to support program sustainability and accountability.
• Analyze program data, service outcomes, and stakeholder feedback to identify trends, mitigate risks, and inform program planning and strategic decision-making.
• Contribute as a member of the Early Learning Services Management Team, supporting organizational planning, innovation, and continuous improvement.

Qualifications

Education

• Degree in Social Work
• Registered with the Alberta College Social Workers (ACSW)

Certification

• Valid Class 5 Driver’s License and vehicle
• Proof of vehicle insurance, registration and 3-year drivers abstract.
• Certificate-based training in relevant areas of professional practice is considered an asset.
• Standard First Aid and CPR
• Suicide Intervention
• Nonviolent crisis intervention
• Trauma-informed Care
• Harm Reduction

Experience

• 10+ years of progressive experience in family support, early learning, or community-based services.
• 7+ years of progressive leadership experience, including team leadership, coaching, mentorship, and employee development.
• Demonstrated experience leading interdisciplinary teams and overseeing complex programs, budgets, service quality, risk management, and funder requirements.
• Strong knowledge of family-centered case management, early childhood development, family systems, trauma-informed practice, harm reduction, privacy, and child and family safety.
• Proven ability to build and maintain collaborative partnerships with families, schools, community agencies, funders, and other stakeholders.
• Demonstrated ability to analyze data, service outcomes, and stakeholder feedback to drive program improvements and support strategic decision-making.
• Strong communication, organizational, analytical, and problem-solving skills, with proficiency in Microsoft Office, database applications, and standard computer systems.

Compensation And Benefits

• Competitive Salary: Commensurate with experience
• 4 weeks vacation pay + paid sick days
• Robust Benefits Package
• Employee Family Assistance Program (EFAP)
• Health Spending Account (HSA)
• RRSP Matching
• Professional Development Opportunities

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.