Front of House Team Lead

Job Responsibility: As Front of House Team Lead, you are an integral part of FIELD & SOCIAL! You are responsible for supervising and developing the performance of the Front of House team. You are the manager's righthand person in dealing with all things FOH. RESPONSIBILITIES Customer Service

• Lead by example in delivering exceptional customer service and ensure all customers are greeted and welcomed by team members.
• Initiate interactions with customers and lead the team in building customer loyalty base.
• Liaise with catering clients and manage walk-in, online and phone orders to ensure smooth service and quality of product.
• Resolve customer complaints adhering to the Field & Social customer service standards.
• Ensure customer area is always clean and restocked, creating inviting and enjoyable environment.

Operations

• Master all positions of FOH and is comfortable with BOH operations- able to work at any station when required.
• Assign team members to stations and with tasks for the day.
• Efficiently perform opening and closing of the store, ensuring safety standards are always followed.
• Oversee day to day operations of the store, always aware of orders volume and make sound decision to support the team and ensure fast and accurate service.
• Responsible for consumable ordering and restocking.
• Knowledgeable with FOH systems (music, alarm, printers) and third-party delivery service equipment.
• Participate in inventory counts when required.

Team

• Train new team members across all stations, coach, motivate and provide feedback.
• Monitor performance of the team and recognize high performance and reward accomplishments.
• Foster a great communication between BOH and Shop Manager on daily issues (i.e., 86/staffing/low stock items) and demonstrate problem solving skills.
• Check quality and consistency in food preparation regularly; provide a feedback, coaching and suggestions.
• Observe and check the flow of service, directing the staff as needed.
• Listen to team members' feedback and resolve any issues or conflicts and communicate to Shop Manager.

REQUIREMENTS

• Experience in a similar role preferred
• Passion for upholding an exceptional customer experience
• Team player
• Leadership qualities
• Positive attitude
• Strong organization, and problem-solving skills
• Self-motivated
• Valid Work Permit

PERKS

• Health benefits / Insurance
• Complimentary food (as per staff meal policy)
• Employee discount
• Starting wage $18

About Us FIELD & SOCIAL opened our first salad shop in February 2016 in downtown Vancouver, our second shop opened March 2019, and now we have 4 locations! We are excited to offer healthy and nutritious salads that are delicious and simple. Our team is never standing still, we are always listening to our guests, our team, and our community. We continually strive to remain at the forefront of fast-casual, healthy eating and provide the best salads in Vancouver. Eat well, feel good! Field & Social is an equal opportunity employer and we would like to thank all applicants for their interest.