Business Relationship Manager

Job Responsibility: Job Summary: The Business Relationship Manager (BRM) will play a crucial role in creating and establishing a new function within our organization. This individual will collaborate with Solutions Delivery, Technology and business unit leaders to develop the responsibilities for the role, while simultaneously performing these duties. The BRM will iterate and improve the role based on feedback from the business. Duties & Responsibilities:

• Gain a deep understanding of business processes, goals, and objectives to anticipate and address the needs of the business.
• Act as a liaison and serve as the primary point of contact between the business units, IT, Solution Architect and other service providers to ensure alignment and effective communication.
• Collaborate with business leaders to develop and implement strategic plans that support the business units objectives.
• Build, foster and maintain strong, collaborative relationships with key stakeholders, including business leaders, project managers, and external partners.
• Facilitate regular meetings and communication between business units and service providers to ensure transparency and alignment.
• Ensure that services delivered by IT or other departments meet the agreed-upon standards and expectations of the business.
• Address and resolve any issues or conflicts that arise between the business and service providers in a timely and effective manner.
• Monitor the performance of services and solutions to ensure they meet business requirements and performance standards.
• Identify and analyze opportunities for process improvements and enhancements to increase efficiency and effectiveness.
• Perform regular reviews with the business on benefit realization after completion of projects.
• Develop and deliver regular reports on service performance, value realization, and other key metrics to business leaders.
• Collaborate closely with the Business Analyst (BA) to ensure that strategic business needs are accurately captured, analyzed, and translated into clear requirements and effective solutions.
• Actively participate in Porter's Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural Competencies:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

• Minimum of 5 years of experience in a Business Relationship Manager or similar role
• Bachelor degree in a related discipline.
• Previous Consulting or client service delivery experience preferred
• Strong ability to build trust and influence others
• Teamwork mindset - ability to successfully interact with individuals within and outside of the organization
• Ability to work in a fast-paced environment
• Self-Starter - Possess initiative and able to prioritize and meet deadlines
• Travel/Aviation experience is an asset
• Experience in finance is an asset

Company Description: Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter's fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and Twitter.